My understanding is that Adobe support engineers don't generally start
supporting products until they are released (and therefore the product is
stable). It's up to the development team to support alpha, beta, and GMC
releases and we do that to the best of our abilities as we have spare time.
We're currently helping to train the Flex support engineers to take over this
work since we are about to release.
Also, some of us are paying a bit
more attention to the "official" adobe.com forums and a bit less to
flexcoders, but we try to monitor multiple places if possible.
Finally,
we're also missing Matt Chotins's contribution... he got promoted to
Product Manager.
- Gordon
-----Original Message-----
From: [EMAIL PROTECTED]ups.com
[mailto:[EMAIL PROTECTED]ups.com]
On Behalf Of Jason Hawryluk
Sent: Thursday, June 22, 2006 7:58 AM
To: [EMAIL PROTECTED]ups.com
Subject:
RE: [flexcoders] Please Adobe. Unanswered questions, and building the
community
If they would confirm it's a bug then yes I agree, If they
read them all how
hard is it to respond with a simple it's a bug, should be
able to do that,
try looking into here or this. The questions asked are not
considered
trivial in my mind, it's not like I've ever asked how to build a
cell
renderer or anything (not that that's bad). It's rare I do not have
the help
up at the same time as flex, I refer to it very often.
I
feel the post has been taken in a critical sense. I want to see
Flex
succeed as much as the next person, however to think that a strong
community
can be built without considerable contributions from the maker,
is kind of
hard to imagine. Where would Java be today if Sun did spend a
considerable
effort, and expense in its community building?
"A
couple of questions answered here, and there will not do it. " May
have
been out of line :)
Anyway thanks for the
input.
Jason
-----Message d'origine-----
De : [EMAIL PROTECTED]ups.com
[mailto:[EMAIL PROTECTED]ups.com]De
la
part de Tom Chiverton
Envoyé : jeudi 22 juin 2006 10:56
À : [EMAIL PROTECTED]ups.com
Objet
: Re: [flexcoders] Please Adobe. Unanswered questions, and
building the
community
On Thursday 22 June 2006 09:16, sourcecoderia wrote:
>
bothered, or it's a bug. Since the first thought is that they can't
> be
bothered we continue to try and find a solution to the problem,
> until
completely frustrated.
There is an official (read $$$) support channel,
and there are unofficial
support channels (like here).
Here is provided
by community members and a few people from Adobe, basically
(as I see it)
on a best effort basis.
This is not the place to report bugs (though it's
useful to report them here
too for everyone to see).
> questions
then I have had answered, I participated in the alpha
> testing, I've
reported bug's in this forum. All this I'm very willing
> to do, and
continue doing. However your community support people
> could at least
take the time and read the question, and either
> confirm it as a bug,
not possible, or give an idea of where to look.
I agree with you right
up to the last bit - Adobe should not have to respond
to every single post.
Just rest assured they really do read them all.
> Why are there no
tutorials except the few you have done to get people
> up to speed,
where is all the learn by example stuff, tips, general
> community
building. Surly you can invest in some full time community
> support
personnel.
I'm sure there will be a ton of this e.g. DevNet articles,
later this month.
Assuming Adobe really are planning the Flex2 release
announcement for
CFUNITED.
> A
> couple of questions
answered here, and there will not do it.
I think thats rather on the
low side :-)
> questions. Any answer is better then
none.
I've said before that I try and go back over no-child posts older
than a few
days and say at least *something*, but sometimes it's over my
head, doesn't
have a simple cut'n'paste test case, or just a case of
needing to read the
manual (hell, it's got a search button !) in which case
I've got tired of
saying the latter :-)
Overall, Adobe are certainly
going in the same good, open, direction MM
were -
and I'm, sure there is
more to come.
--
Tom
Chiverton
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