To anyone at Adobe who's listening: I'm working on a Flex2 project for Scholastic http://scholastic.com and we are running into a wall in terms of getting our Flex Builder licenses transfered to the Macintosh platform. We purposely bought Windows versions knowing that it "wouldn't be a problem" to transfer the license when the Mac version became available.
This licensing situation that we and others have experienced is completely unacceptable. John Dowdel, do you think that you can help us out a bit, or escalate the issue, as you did for others experiencing these problems? Or maybe Ted Patrick, you could let others there know that this is a major issue for people, and it should be addressed. Here are the issues that we are currently facing: 1. In order to transfer the license you have to be the authorized purchaser of the software and Adobe won't accept a request form the actual end user of the license. To make it worse Adobe won't tell us who that person is. At a rather large organization (10,000 + employees) like Scholastic, finding this "authorized person" is really difficult to do. 2. Even if we do find the person above, we are told that the process will take five days from the approved request before Adobe will issue the Mac license number. 3. Currently there's no way for us to extend the trial version until this is worked out. We either have to install the trial on another computer or just wait it out. It's a pitty that such a great piece of software has so many barriers and red tape to actually use it. Thanks very much for you attention to this issue. -Chris On 2/1/07, Brendan Meutzner <[EMAIL PROTECTED]> wrote:
Hi, Transferring licenses doesn't seem to be the only issue. We've been using a trial Mac version which just expired and I put through the order for a Mac license online last night thinking we'd have a valid key within a few minutes (like we did for the PC version last summer)... Not quite... it immediately showed as pending last night, and remained that way this morning. So after 30 minutes on hold with customer support this morning, I'm told that the more "expensive" transactions are processed manually and that somebody would be reviewing the details within the next 2-3 days. WTF? Since when is a $499 FlexBuilder license expensive, and even so, why do they need to process manually? Really really not happy this morning... especially because it's pretty much impossible to find a "temporary" key for the Mac version (I didn't just say that though)... It's too bad that the fantastic relationship we have with the Adobe engineers can't spread over to the CS department a bit... Brendan On 1/25/07, Tom Chiverton <[EMAIL PROTECTED]> wrote: > > On Wednesday 24 January 2007 19:53, John Dowdell wrote: > > What you and Ethan describe doesn't seem acceptable to me either, but > > let me get some more information on this, and get back to the list > when > > I do, good? > > Sounds great. > Could you also try and find out if there are plans to just automate the > whole > process ? > It strikes me that converting license betwen platforms shouldn't really > require a human in the loop, if it's only done once. > > -- > Tom Chiverton > Helping to advantageously aggregate prospective experiences > > **************************************************** > > This email is sent for and on behalf of Halliwells LLP. > > Halliwells LLP is a limited liability partnership registered in England > and Wales under registered number OC307980 whose registered office address > is at St James's Court Brown Street Manchester M2 2JF. A list of members is > available for inspection at the registered office. Any reference to a > partner in relation to Halliwells LLP means a member of Halliwells LLP. > Regulated by the Law Society. > > CONFIDENTIALITY > > This email is intended only for the use of the addressee named above and > may be confidential or legally privileged. If you are not the addressee you > must not read it and must not use any information contained in nor copy it > nor inform any person other than Halliwells LLP or the addressee of its > existence or contents. If you have received this email in error please > delete it and notify Halliwells LLP IT Department on 0870 365 8008. > > For more information about Halliwells LLP visit www.halliwells.com. > > > > -- > Flexcoders Mailing List > FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt > Search Archives: > http://www.mail-archive.com/flexcoders%40yahoogroups.com > Yahoo! Groups Links > > > > -- Brendan Meutzner Stretch Media - RIA Adobe Flex Development [EMAIL PROTECTED] http://www.stretchmedia.ca
