This is off topic, forgive me. I'm furious and I need to vent publicly and I'm sure at least a few of you on this list might benefit from this experience. I'm not in the habit of publicly biting the hand that feeds me but this nonsense has gone to far to keep it to myself. Adobe Customer Service; You should be ashamed of your service in this matter.
I have been "trying" to convert one of my FlexBuilder Windows licenses to Mac for nearly 30 days now without success. I've been on the phone with Customer services several times now and each time I get a different story: * First it was "Your Windows volume license key should work on the Mac version", I quickly found out that was wrong. * Second it was "Sorry about that sir, your Windows key will work but you need different media, the demo won't work. We'll ship that to you within two weeks", two and a half weeks later no media. * So I call for the third time..."I'm sorry sir but you've been misinformed, you need to fax us a Letter of Software Destruction and we'll issue you a new key within 48 hours. OK no problem I've got six days left on my demo. * Today my demo has expired and still no key in sight. Again I call...."We've received you fax and it's in process but I'm sorry again sir, you've been misinformed, it can take up to two weeks to issue a new key. You should be receiving your new key along with new media in the mail. In the mail! Words cannot describe how disappointed I am at this point. Adobe has basically shut down my primary development platform in the middle of a huge project and they don't seem to care. I have a Platinum Support Agreement with Adobe, you'd think surely that would get me priority service as the agreement I payed for describes. Sadly, I didn't help at all. So what about extending the demo? Extension keys are fairly common. Nope, they only have one for FlexBuilder 1.5 and not 2. I have payed for the product, I have payed for Customer Service priority (to avoid these issues and loss of productivity), I have given you ample time to do your job in this matter. What can possibly be so hard about issuing a new license key? If any of you on the Flex product team are listening and can help in this case I would greatly appreciate it. Short of a miracle, I'm off to convert my entire development environment back to Windows ;-( ~Tom
