I asked around and was given this link: http://www.adobe.com/support/programs/flex/?tab:plans=1
However, technically you have a Flash Player issue and not a Flex issue and they have different support options which you can see by chasing links from the link above. If none of the paid packages work for you, your only remaining courses of action are to: 1) continue to subdivide the app until it stops breaking and see if you can identify the change that causes the problem to reappear. 2) Find a way to quickly reproduce the problem 100$ of the time when deployed over the web. Then offer bribes to the Flash Player engineers if they can dig into it on their own time. -Alex ________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Mathews Sent: Thursday, November 08, 2007 3:31 PM To: [email protected] Subject: Re: [flexcoders] Player crash on GC So what are support options for this situation? Looking at the Adobe site it appears that the only option is the Enterprise support package. I am just wondering if there is any other options than that. On 11/6/07, Steve Mathews <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Actually I don't have any mouse interaction going on currently. I do have a keyboard listener to handle navigating forward. As far as loading goes, I have a ComponentManager and a ComponentLoader class. The manager creates a ComponentLoader which uses a Loader to load the actual swf. Once it is finished loading the ComponentLoader sends the manager a reference to the Class from the swf. The manager then notifies a PresentationManager that the class has been loaded and is ready to be initialized. I had moved back to FlexBuilder2 so I haven't tried to take memory snapshots. I will do that soon though. On 11/6/07, Alex Harui <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: I would see if you can use the app with as little interaction as possible. If you've made your app "accessible" then you can use the keyboard and skip using the mouse to execute the sequence in question (loading some page several times then using forceGC()). If that succeeds in reproducing the problem, I would take memory snapshots after loading the page and then another snapshot if you can get a forceGC() to not crash the player and see what is going away and take a closer look at those things. Also, how are you loading the SWFs? Maybe you've lost your hard reference to the SWF so they get collected when you don't want. ________________________________ From: [email protected] <mailto:[email protected]> [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Steve Mathews Sent: Tuesday, November 06, 2007 10:22 AM To: [email protected] <mailto:[email protected]> Subject: Re: [flexcoders] Player crash on GC Thanks for the idea Alex. I just finished looking through my code and can't find anything to indicate something should be available for GC before all listeners are cleaned up. The really confusing thing is that all the pieces of this system worked just fine before I started my "overhaul" of it. The changes I made were mainly in navigation (page to page) and some minor tweaks here and there. I just can't figure out how the changes I made could have gotten me to this spot. Any other ideas, theories or shots in the dark that I could look at? I am running out of ideas myself at this point. Thanks. On 11/5/07, Alex Harui < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Some version of the player used to crash when display objects that had rollover handlers under the mouse were removed and GC'd. I do not know the status of the fix. The workaround was to place a "shield" between the mouse and the display objects before removing them. In general, I would not remove objects such that they can get GC'd until any listeners they might have were removed. I would not suspect getDefinition. ________________________________ From: [email protected] <mailto:[email protected]> [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Steve Mathews Sent: Monday, November 05, 2007 3:46 PM To: [email protected] <mailto:[email protected]> Subject: [flexcoders] Player crash on GC I have run into a roadblock that I can't seem to figure out. I have an application that creates and displays a presentation (think PowerPoint). During an overhaul of the code the player started crashing. It seems to be related to garbage collection in some way as I can display the exact same page a few times in a row then it will crash say on the fourth time. Or using FB3 I can click the Force GC button after a few pages and the player will crash also. One area of concern is that these pages contain "components" which are just swf's with a class in them. I use getDefinition to instantiate the class. Although this has worked quite well up till this point, I worry that this is now part of the problem. Has anyone seen any issues with getDefinition or GC crashing the player? Thanks.
