Hi Neal
I am not sure what I missed lately . Some good examples: Yaesu leaks FT-5000 mysterious images one month . a month or so later users have radios. Apple leaks Iphone 4G . it kills sales of iphone 3G as everyone waits . so 4G better get released quick for Apples sake. Judging by Gerald's latest VU progress report . now probably would have been the right time to announce a VU module and start taking preorders . sure hindsight is 20/20. All I know is that lack of good honest communication with one's customers almost always leads them to quickly becoming someone else's customer. KH From: Neal Campbell [mailto:nealk...@gmail.com] Sent: Tuesday, June 15, 2010 9:54 PM To: Kevin Hobbs Cc: Tim Ellison; paul glassman; flexradio@flex-radio.biz Subject: Re: [Flexradio] update? Hi Kevin You must have missed the exchanges a couple of weeks ago with a few users proclaiming loss of faith (and worse) at the plans that Gerald would frequently make to the user community. He has gotten bitten several times by these few and after while I am sure decided that advance information, even caveated with the usual disclaimers abt "stuff happens" was not valuable to the user community nor their reputation. This is a classic case of "be careful what you ask for". You might get it! Neal Campbell Abroham Neal Software www.abrohamnealsoftware.com (540) 645 5394 NEW PHONE NUMBER Amateur Radio: K3NC Blog: http://www.abrohamnealsoftware.com/blog/ DXBase bug reports: email to ca...@dxbase.fogbugz.com Abroham Neal forums: http:/www.abrohamnealsoftware.com/community/ On Tue, Jun 15, 2010 at 9:22 PM, Kevin Hobbs <ve...@cogeco.ca> wrote: Tim ... I know this is the company line now ... BUT It is kind of difficult to NOT make forward looking statements while asking your potential customers to PREORDER. Ie: there was a V/U product announcement with lots of details and I got an order confirmation on Oct 29 last year stating I would get an email as soon as it shipped ... that led me to believe that it wouldn't take too long. So let's be reasonable ... if you want pre-orders, isn't it fair that you at least tell people something ...especially if they have been "PREORDERED" for nearly 8 months? Telling customers that it'll be ready when its ready seems not only a little bit arrogant, but could possibly hurt Flex's Reputation and Sales. I don't think anybody wants you to compromise quality ... we would simply like some factual progress reports. I worked in the custom automation business for years ... and I know "stuff happens" ... but if I told any of my customers "it'll be ready when its ready" there would have lots of fireworks. So while I do understand Flex's point of view ... I hope Flex understands their "Customers"(emphasis on the customers) point of view. Kevin -----Original Message----- From: flexradio-boun...@flex-radio.biz [mailto:flexradio-boun...@flex-radio.biz] On Behalf Of Tim Ellison Sent: Tuesday, June 15, 2010 8:43 PM To: paul glassman; flexradio@flex-radio.biz Subject: Re: [Flexradio] update? FlexRadio has stopped making forward looking announcements related to ship dates for hardware and software products, so you are not going to hear anything until products are actually shipping. When the FLEX-VU5K and the FLEX-1500 become fully available, there will be PLENTY of announcements on the reflectors, web site and you will get a personal notification or a shipping notice from FlexRadio when your order ships or is ready for integration. They will be shouting this from the rooftops too :-) I know for a fact that every bit of energy is being applied by the engineering and software development teams in resolving the gating issues for delivery of PowerSDR v2, the FLEX-1500 and the FLEX-VU5K. They are working as hard and as fast as they can, but they are not going to sacrifice quality for a rushed delivery. -Tim -----Original Message----- From: flexradio-boun...@flex-radio.biz [mailto:flexradio-boun...@flex-radio.biz] On Behalf Of paul glassman Sent: Tuesday, June 15, 2010 7:50 PM To: flexradio@flex-radio.biz Subject: [Flexradio] update? Dudley, Anybody?? hihi Is there an update when we will be shipping back to the factory for the 2 mtr 70 cnt install> Best 73 Paul w8jn _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/ _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.829 / Virus Database: 271.1.1/2940 - Release Date: 06/15/10 14:35:00 _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.829 / Virus Database: 271.1.1/2940 - Release Date: 06/15/10 14:35:00 _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/
