I am not sure if this is the right forum for my topic but I feel some one else in the flight simulator world should be aware of this.
I ordered the 4DVD Edition of ProFlightSimulator from the "company's" website on 4 April 12; paid $150.00 CAD for both the product and shipping by credit card, and received the product shortly after. During the installation process I experienced some install and operating problems with the product and realized this was not really what I wanted and would not be comfortable in trying to run the program. Consumer confidence was lacking. According to the "company's" website, there appears to be an almost ironclad money back return policy promoted by a Dan Freeman if a customer is not satisfied with the product which I felt qualified to exercise. I have sent many emails to Dan Freeman requesting instructions for returning the product and obtaining a complete refund as promoted on the ProFlightSimulator website. Each response was from a Lisa A at "Customer Service" advising regret for not liking their product and my request has been forwarded to their "Returns Department" for further action. In frustration, I sent a formal letter to Dan Freeman's supposed address (13 Hickson Road Walsh Bay, Sydney, Australia) summarizing my well documented actions. This letter has been unopened and marked "Return To Sender". During Internet research, I discovered an almost identical complaint registered by a Milton Brooks to your web site on 29 Nov 2010 regarding Dan Freeman and ProFlightSimulator and lack of response regarding a refund. It is obvious that Dan Freeman is a thief promoting a fraudulent product through an Internet scam. I advise every one to exercise extreme caution by not dealing with this individual and 'his' product, which I feel he has pirated for his personal financial purposes. There are more reputable dealers out there who have worked hard to create and substantiate a customer confidence in their product and follow-up service. If possible, could you please give my concerns a wide distribution. Thank you for your time, Ivan Abolit Winnipeg, MB, Canada em: alt...@shaw.ca ------------------------------------------------------------------------------ Live Security Virtual Conference Exclusive live event will cover all the ways today's security and threat landscape has changed and how IT managers can respond. Discussions will include endpoint security, mobile security and the latest in malware threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ _______________________________________________ Flightgear-devel mailing list Flightgear-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/flightgear-devel
