PSYCHOLOGICAL HELP FOR COMPUTER MELTDOWN VICTIMS Here's the latest in data recovery services -- DriveSavers, a technology firm that specializes in recovering data from even the most devastated computer system, employs a full-time crisis counselor to help customers work through their trauma. "People get upset -- very, very upset," says Kelly Chessin. "They yell. They cry. They need someone to listen to them and let them vent. That's what I'm here for." When customers go berserk on the phone, Chessin steps in and tries to help them calm down before an engineer comes on the line to discuss the technical aspects of the problem. Chessin says her experience working for a suicide hot line is invaluable in helping distraught customers deal with data disaster. "It's similar. But when people call a hot line, you need to help them find their own solutions. Now I can offer solutions to people's problems." Another difference? People who seek help from DriveSavers frequently call Chessin back to thank her for being there. "That's really nice," she says. (San Francisco Chronicle 23 Feb 2003) http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2003/02/23/BU244981.DTL&type=tech
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Jonathan Falk
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