On Tue, Mar 26, 2013 at 10:42:50AM -0400, Michael K. Johnson wrote: > > does anyone have any thoughts on this? > > or perhaps even a sample recipe? > Certainly, remote help is a useful software component. > > Probably you don't want to package the authentication information > itself.
well, i was thinking exactly that. packaging keys even if i have to. or a script to download keys. or the script could generate keys and then email me the public one. > If it's not really general, you could put it in your own repository. > That's not really that hard to host. well, i was thinking of using my repo on foresight for now. > If it's general, then it would make sense to add it to foresight as > long as it is open source, and it could be in extra packages and thus > updated as part of updateall. well it will all be custom written scripts, licence is not an issue, general applicability is however. > Beyond that, what you are saying is a bit vague for a more specific > response. well, the specifics are scenarios like: customer calls that thunderbird is not starting up. i think of what might be the cause, disk full, etc. i write a script to run df, thunderbird -safe-mode, etc, and email me some stuff, like .xsession-errors. possibly even including a .desktop file for the menu. i update the package and tell the customer to run updateall, then run that new script. check my email and continue. another case could be updating of some configuration values, changing the admin password, etc... using vnc would be nice too, but with me and the customer behind NAT this is a bit tricky. need something like ultravnc-repeater... greetings, martin. -- eKita - the online platform for your entire academic life -- chief engineer eKita.co pike programmer caudium.net societyserver.org foresight developer community.gotpike.org foresightlinux.org unix sysadmin pike.lysator.liu.se realss.com Martin Bähr working in china http://societyserver.org/mbaehr/ _______________________________________________ Foresight-devel mailing list [email protected] https://lists.foresightlinux.org/mailman/listinfo/foresight-devel
