On Wed, 2010-05-26 at 08:31 +0200, ermo | Rune Morling wrote: > On Tue, 2010-05-25 at 18:54 +0200, Martin Bähr wrote: > > hi, > > > > after reading todays discussion on our limited capacity to manage forums > > because to many spam users sign up and it is extra work to monitor yet > > another area the following two random ideas popped in my head: > > (...) > > In the interest of framing the discussion, the initial situation was > that our forum has been down with a blank page for a while. I've poked > TForsman to do something about it a couple of times and yesterday he got > in touch with Ken and eventually Stef got it up and running again, which > prompted Og Maciel -- wearing his community manager hat -- to say (and I > quote): > > <OgMaciel> thing is, we're really short staffed and I feel that the > forum is not really ready to be re-opened... > (...) > I just don't want to give the community the impression we have an active > forum and then have this image crumble down when it becomes obvious to > others that we can't maintain it. > > (Og: Please chip in if you feel you need to elaborate on this) > > I, for one, would like to take this opportunity to thank TForsman and > Stef for the initiative :) > > The larger picture here is creating and maintaining proper communication > channels for developers as well as new and existing users. We primarily > discussed using Google Groups vs. a Forum and how to aggregate > information so that important user feedback and questions aren't lost.
When browsing through the forum, I found this snippet which nicely illustrates the legitimacy of the concerns that Og voiced on IRC: "It doesn't matter which distro will I use. What matters is that I need help and I was asking for one on this forum. 151 views of this post and nobody wants to help. I'm sure Foresight is nice distro, but this forum sucks."[1] The poster in question was attempting to use Foresight Kids, which, (as far as I know) is in an unmaintained state. As such, his expectations appeared to be that: a) Foresight Kids is a supported respin b) Forums are monitored These expectations were obviously not met, which means we failed in our communication. We need to communicate clearly what versions of FL are maintained and what kind of support users can expect for FL when asking questions on the forum (i.e. user-to-user and best-effort on the part of the Foresight maintainers). I'll take a look at the stickies to see if they need an update. As Stephanie has graciously offered to maintain the forum, let's back her up by monitoring at least the Questions and Answers boards and the Developer boards. Please check out #IT-108[2] for the ways this can be currently be accomplished. /ermo [1]: http://forum.foresightlinux.org/index.php?topic=745.msg2898#msg2898 [2]: http://issues.foresightlinux.org/browse/IT-108 _______________________________________________ Foresight-devel mailing list Foresight-devel@lists.rpath.org http://lists.rpath.org/mailman/listinfo/foresight-devel
