On Mon, Mar 2, 2009 at 9:38 PM, Joe Szilagyi <szila...@gmail.com> wrote:
> If OTRS is understaffed, then there's an easy fix to that too. Make a > separate queue that this specifically will go to, have less stringent > requirements in place for that, and have the form be explicit that > it's ONLY for articles/issues about living people. > > Excuse me? BLPs are one of the most sensitive tickets that arrive in OTRS, because people will often share non-public information on themselves and their "cases", under the implication of confidentiality. If anything, these merit more stringent access requirements! (I know this doesn't help to address the backlog, but we shouldn't forget this) Michael -- Michael Bimmler mbimm...@gmail.com _______________________________________________ foundation-l mailing list foundation-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
