On Mon, Mar 2, 2009 at 12:49 PM, Joe Szilagyi <[email protected]> wrote:
> On Mon, Mar 2, 2009 at 12:44 PM, Michael Bimmler <[email protected]> > wrote: > > On Mon, Mar 2, 2009 at 9:38 PM, Joe Szilagyi <[email protected]> wrote: > > > >> If OTRS is understaffed, then there's an easy fix to that too. Make a > >> separate queue that this specifically will go to, have less stringent > >> requirements in place for that, and have the form be explicit that > >> it's ONLY for articles/issues about living people. > >> > > Excuse me? BLPs are one of the most sensitive tickets that arrive in > > OTRS, because people will often share non-public information on > > themselves and their "cases", under the implication of > > confidentiality. > > If anything, these merit more stringent access requirements! (I know > > this doesn't help to address the backlog, but we shouldn't forget > > this) > > > > Michael > > I understand that, but there is has to be a way to do this if the > Foundation for legal reasons (Section 230) can't take ownership of the > BLP problem directly. > More focus on the problem doesn't mean that we can treat it in a more cavalier manner just to get more attention on it. What people send to OTRS (and secondarily, the unblock lists like unblock-en-l) is often highly sensitive material. I've seen scans of drivers licenses, passports, etc. Others mentioned criminal records printouts, etc. We can't undo that aspect of that job - so crushing the people doing that stuff under additional load is unwise. That should be a restrictive parameter in solving the other stuff - OTRS can have an additional role to play here, sure, and it already is a destination for many BLP concerns. But we can't funnel through it as the first solution to any article problem. Finding a balance (technical, policy, user interface) is required... -- -george william herbert [email protected] _______________________________________________ foundation-l mailing list [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
