My client company just went ahead and bit the bullet and forked out around $800
or so for FrameMaker 8.0. (Does this mean that Frame 9.0 will be $900, Frame
10.0 will be $1,000, etc, etc?). We also bought Acrobat Professional 8.0 as
well.
I want to do a clean installation but before I do, I have some concerns
because of what is on the terminal that I inherited (with Windows XP Office
and the service packs, etc.).
It already has on it the folders (and their subfolders) but NOT the
executable application files for Acrobat 6.0 and 7.0.
Without the executable files, I cant do an uninstall via Control Panel. So
apparently, my only option is to simply do what youre NOT supposed to do
just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that grates on me because
I fear that bits and pieces of either or both Acrobats are already strewn
hither and thither throughout the Windows XP operating system and will cause
problems later on down the line. Or not.
(Remember the good old days, when a program was all in one folder, I mean
directory? Hah! Well never see THAT stuff again.)
I already found out the hard way how nice and courteous (NOT!!) one Acrobat
program is to another after first installing FrameMaker 8.0 (along with its
PDFMaker feature) and then NOT being able to install Acrobat 8.0 afterwards. (I
kept getting a message after the Acrobat 8.0 setup procedure was well into
progress that Setup has detected that you already have a more functional
product installed. Setup will now terminate.)
So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install moved along
much further than before (I had to cancel it, however, until my IT guy gets in
here with the serial number).
So with FM8.0 and Acrobat8.0 currently off the drive, what to do about the
previously installed Acrobat 6.0 and 7.0 folders in light of their missing
executable application files.
Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 installations?
BTW, the Adobe docs really play up the purchased support plans (even for
defective products), leading me to believe that free telephone support for
initial setup is no more. But somewhere, I did find that there apparently is
90-day free phone support for initial setup problems.
Am I correct on this?
-- Ken in Atlanta
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