Spectrum Writing wrote: > the program folders for Adobe Acrobat Pro 9 C:\Program Files > (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will not > delete - under no circumstances can I get these deleted -
That part is SOP for most software uninstalls. If there are any locally modified files -- e.g., settings/config files, user or system data of any kind -- the uninstall program generally leaves those (and the directory structure that contains them) behind. That way, you can uninstall/reinstall without losing your settings, templates, preferences, etc. (Yeah, I know -- all that stuff is supposed to be somewhere in Documents and Settings, not Program Files. But go uninstall any 5 or 6 randomly selected applications, and I bet half of them will leave a Program Files directory or three containing some kind of data.) I'm guessing that if you explore the directories that remain, you'll see that the application files (.exe, .dll, etc.) are gone and only data files remain. >From the rest of what you say, it sure sounds like there is a real problem (not the least with Adobe support). But be aware that the mere existence of those folders is probably not part of that problem. > 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it says > that Adobe Acrobat Pro 9 is NOT installed on my system. > > 2.) when I go to the control panel, nothing is showing for TCS2 or Adobe > Acrobat Pro 9 > > 3.) when I open Windows Install clean and even Revo uninstaller, NOTHING > shows for adobe Acrobat Pro 9. If the Add or Remove Programs list doesn't include "Adobe Technical Communication Suite 2," then presumably you've uninstalled the entire suite. Explore the Program Files directories that remain and you should be able to confirm that. > so, when I try to install using my TCS2 installation disks, FM9 and RH8 > install, then the system craps out on Adobe Acrobat Pro Extended and I > can't > get past this and as result, I can't install Captivate and Photoshop. So it completed the FM and RH installs? At that point, go to Control Panel > Add or Remove Programs and see if Adobe Technical Communication Suite 2 is listed. If so, click Change/Remove to open the TCS 2 Installer (the one on your hard disk, not on the DVD). Make a note of what the status of the products is -- which are shown as installable and which are listed as reinstallable -- that information may be useful to you or to support (I know, I'm an optimist) later. Then, I'd suggest selecting all the products that can be installed or reinstalled and trying to run this installer (not the one on the DVD). If necessary, fire up Task Manager and end any processes that the installer says are running, like RSO3Server.exe. You do have admin rights, right? Sorry, I can't think of anything else right now -- other than raising more hell with Adobe support. Good luck! Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 ------ rgcombs AT gmailDOTcom 303-777-0436 ------ _______________________________________________ You are currently subscribed to Framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
