It is probably a font that is resident on the selected printer. If she
select Adobe PDF as the default printer, does the message still
appear?

-Huntley



On Mon, Mar 22, 2010 at 4:58 PM, LW White <[email protected]> wrote:
>
>
>
>
>
>
> Please pardon the cross-post; this is probably not a DITA-related issue but 
> thought I would cast a wide net.
>
> I'm posting on behalf of another Frame 9 user. She recently got a new laptop 
> and when trying to create a PDF from a structured Frame DITA doc, gets the 
> message:
>
> The ZapfDingbats Font is not available. Times New Roman will be used in this 
> session.
>
> She does not have and never has had ZapfDingbats, on this or her previous 
> machine. Using the same template, Distiller settings, etc., I cannot 
> reproduce this problem on my machine (I do not have ZD either). I have saved 
> the file as MIF and searched for ZD. I've looked everywhere else I can think 
> of for any possible relic of ZD, to no avail.
>
> The message appears for some files but not for others. It appears only in 
> Frame 9. She does not get the message when creating PDFs in Frame 7.
>
> Seems I have read about this before but cannot find the thread now. Can 
> anyone shed light?
>
> Thanks,
> Leigh
>
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