Confirmed with FM9.0p250 on Win7. When the cursor is in a table, the format import causes a crash. When the cursor is outside the table, the format import completes normally. --mtp > From: bern...@publishingsmarter.com > To: orand...@comcast.net; framers@lists.frameusers.com > Subject: RE: FrameMaker 9 Repeatable Hard Crash > Date: Wed, 19 May 2010 10:42:36 -0400 > > FM9.0p237 on Windows 7 and I get the same result. If I click outside the > table (not in the title, not in the body of it) and try to > import, it works fine. > > The process I followed was to launch FM, then file > new > document > > portrait. File > Save As to my desktop as _DELETEME.fm and > then inserted a table. Mouse stayed in the default location and I imported. > Crash. Then I reopened, tried the import and it worked. > Core difference? I was in the default flow, at the very beginning of the > document, before the table anchor. > > Bernard > > > > > > Bernard Aschwanden > Publishing Smarter > www.publishingsmarter.com > > Write Less. Write Better. > > > > > -----Original Message----- > From: framers-boun...@lists.frameusers.com > [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Oran Petersen > Sent: May-19-10 01:17 > To: FrameMaker List > Subject: FrameMaker 9 Repeatable Hard Crash > > > > We have discovered a repeatable bug causing a hard crash in FrameMaker 9. By > hard crash I mean Frame locks up, goes sort of "white > screen", starts eating up the CPU, and requires Task Manager to break out, > sometimes after multiple attempts. It will drive the CPU > to 100 percent, effectively disabling the machine. Frame is fully patched > p250. > > > > To demonstrate, just open a new file, insert a default table, such as Format > A, and Import Formats Current. You will go down hard. > This happens on any Windows version, XP, or 7, that we have been able to > test. It happens on all machines tested. > > > > I have also discovered that if you change the table designer settings to "No > Title" the issue goes away. If you add a title to an > existing table and import formats current you crash. > > > > More interesting facts: The task manager shows FrameMaker twice, even though > only one has been launched. You must actually terminate > both entries in task manager to break out. Then it takes a bit for the CPU > usage to calm down. It acts like Frame does not know how > to handle "Current" and is trying to launch Frame a 2nd time and freezing in > the processes. > > If you import from a different file (not current) you do not crash. > > Of course we can avoid the crash by not importing current. But a more > insidious side of this is that we are getting random instant > crashes while performing operations on large book files that are causing > serious reliability and usability issues with our attempted > upgrade to Frame 9. Researching the issue is taking time that we do not have. > So far it looks like it is files with tables that are > triggering these random crashes as well. If we cannot reliably operate on our > books we will not be able to upgrade to Frame 9. We do > thousands of processes a year and random crashes would be a nightmare. > > We are using structured files, but unstructured ones have the same issue. > > Is anyone else experiencing these issues, or does anyone have any clues as > how to prevent them? > > Thanks > > Oran > > _______________________________________________ > > > You are currently subscribed to framers as mt_pear...@hotmail.com. > > Send list messages to fram...@lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/mt_pearson%40hotmail.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. _________________________________________________________________ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_1 _______________________________________________
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