I had this same situation on this list some time back.
I said this on the list on 18 October, 2009 (http://lists.frameusers.com/pipermail/framers/2009-October/018261.html
)
Can anyone explain to me why it is that Adobe charges USD399 for the
upgrade of FrameMaker to version 9 for domestic customers but USD515
for the same thing for International customers.
There are no shipping costs when it has been downloaded and even if
shipping were included I don't see how they can charge USD116 for
shipping a small box anyway.
No I haven't asked Adobe, who there could possibly tell me. Certainly
no one on the helpdesk.
There was some discussion of it then.
Michael learned a new word then: rort.
Darryl learned something too. If in doubt, obfuscate.
Alan
On 29/10/2010, at 3:03 AM, Yves Barbion wrote:
Hi group
Can someone please explain to me why Adobe Acrobat 9 Standard (Full,
no
update) costs:
- US $299 (216 EUR) when I buy it in the US Store
http://bit.ly/aXhtLv
- US $554 (401 EUR) when I buy it in a European Adobe Store
- http://bit.ly/dtOSd3
I called Customer Support in Belgium and the explanation they gave
me was
that "the price in the US is lower because they don't have offer free
support". But I don't need support!
When I go to the Adobe store, a pop-up appears, telling me that I
can have a
live text chat with an Adobe Product Specialist to assiste me with my
product selection. This is the result:
Please hold as we route your chat to an Adobe Representative.
Welcome to Adobe.com! My name is Darryl. May I assist you with your
selection today?
Darryl: Hello, how can I help you?
Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in
the US
Store and $554 in the Belgian Adobe Store? What's the reason for
this HUGE
difference in price?
Darryl: We understand your concern. We want to make sure that we are
giving
our Customers the best products and at the right price.
Darryl: Just so you know, there are many factors that decide pricing
like
'the cost of doing business in each country' and the 'difference in
the
perceived value of the product'.
Darryl: What are some of the tasks you like to accomplish using the
software?
Yves: Not relevant here: product is the same, price is different. Why?
Darryl: Just so you know, there are many factors that decide pricing
like
'the cost of doing business in each country' and the 'difference in
the
perceived value of the product'.
Huh?
--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice
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