Hello Shelly,
Are you perhaps using Microsoft Security Essentials [MSE] on your
workstation?
I have found from experience with customers that the Microsoft
Anti-virus Solution is way too aggressive, and was causing FrameMaker
and/or Acrobat Distiller to hand while attempting to print any graphics
that contained transparency areas.
If your company has a different Anti-virus suite available, I recommend
uninstalling MSE, and switching.
If you don't have that option, you will need to configure MSE to exclude
processes FrameMaker.exe, and Acrobat.exe, and perhaps add folder
exclusion too.
Regards
// Simon BUCH
On 06/03/2013 04:56, Shelly Schneider wrote:
I have cover art using a PDF file. The cover bleeds on all edges. I
have been using this from at least Frame 7 up through Frame 10, with
no issues. My company purchased FrameMaker 11 and Acrobat Pro 11 for a
new 64 bit computer. Frame hangs when I try to Save as PDF or print
to .ps using the Adobe PDF printer, both with the latest updates. A
one-page frame file with just the cover will hang. Other, smaller
pdfs sprinkled throughout my docs cause no problems. If I replace the
cover art with a jpg or png file, I can make a pdf, but the quality is
not the same.
I reported this to Adobe support, and they worked with me for a while,
but they were unable to reproduce the problem, so that was no help.
Has anyone else had this problem and found a solution that won't
require me to replace the cover art in all my docs?
I finally found that I can save the cover art as eps with a preview,
and get an excellent quality pdf using the eps art. Yay! And the
preview prevents Frame from displaying eps files as those off-putting
gray boxes, so I'll use that if necessary.
Thank you!!
Shelly Schneider
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