Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thu, 21 Mar 2013 11:29:41 -0700

Here's the web page I was directed to…
http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html


-Matt

Matt R. Sullivan 
co-author Publishing Fundamentals: Unstructured FrameMaker 11 
P: 714.960.6840 | C: 714.585.2335 | [email protected] 

@mattrsullivan LinkedIn facebook mattrsullivan.com 

On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain ([email protected])" <[email protected]> wrote:

Thanks, Matt.
 
The last time I did this, I bought it at the Adobe web site (no vendors involved) …
 
I did, indeed, go to licensing.adobe.com and log in, but for some reason, I cannot find the link to get to the renewal page for paying for it, etc.
 
Could it be a stupid browser issue? Meaning that I have to use IE or some such thing? This has happened to me recently with some other sites (I use Chrome) and getting to the links to pay and have the _javascript_ run properly needed to get there from IE!
 
Z
 
From: Matt Sullivan [mailto:matt@mattrsullivan.com] 
Sent: Thursday, March 21, 2013 11:07 AM
To: Syed Zaeem Hosain ([email protected])
Cc: [email protected]
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?
 
Hi Z,
  • Can you contact the vendor you used to purchase the contract?
  • I get notices from Adobe directly to update the contract…did you get the same?
  • Did you log into licensing.adobe.com?
 
On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain ([email protected])" <[email protected]> wrote:


Hi, all.
 
For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
 
Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I’d greatly appreciate it!
 
Thanks much,
 
Z

 

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