I can confirm that there is indeed a problem with the [email protected]<mailto:[email protected]> e-mail address. It is directly accessible within Adobe, but bounces everything addressed to it from outside.
I have put in a service call to Adobe’s IT group to fix that problem ASAP.
I’ll let the list know when the problem is resolved (assuming they respond to
me!) ☺
- Dov
[cid:[email protected]]
Dov Isaacs
Principal Scientist
Adobe Systems Incorporated
+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
[email protected]<mailto:[email protected]>
345 Park Avenue
San Jose, CA 95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>
Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.
ISAACS-OFFICE.corp.adobe.com
From: [email protected]
[mailto:[email protected]] On Behalf Of Suzanne Bolduc
Sent: Thursday, March 28, 2013 3:03 PM
To: [email protected]
Subject: messages to [email protected] bounce
hi,
would someone know what happens with the e-mail alias
[email protected]<mailto:[email protected]> lately? When FM crashed earlier
this week I tried sending the log file as I normally do but this time it
bounced. I tried resending again, and tried a couple more times over the last
days, to no avail.
the Delivery Failure Report tells me that my message
was not delivered to: [email protected]<mailto:[email protected]>
because: 550 No such user - psmtp
I know I was still able to send log files to this address in January.
I found forum posts about a similar issue with an Adobe e-mail alias for a
different product, but that problem had reportedly been resolved at some point.
is Adobe experiencing problems with their e-mail servers? or are these aliases
being retired?
thanks,
Suzanne
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