Have you quit and restarted FrameMaker? This usually gets rid of the blank screen. Rick Rick Quatro Carmen Publishing Inc. 585-366-4017 r...@frameexpert.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Gutierrez, Anita Sent: Monday, February 24, 2014 11:50 AM To: email@example.com Subject: Frame not working this morning Hi Framers, This is a new one for me. Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday. (I get the digest so please copy me on any answers.) My computer seems to have spontaneously rebooted over the weekend. First thing this morning, I opened a *.book file, and then tried to open an *.fm file from the book. Frame crashed (Internal error etc.). I tested every file in the book and all crashed. I then opened a different *.book file and tried again-all files crashed. Next, I opened a *.fm file direcly from Windows Explorer (without first opening the book). The document "opened" showing a big white blank-no text, frames, borders, symbols, nothing. Just white. When I select File > Close, the "do you want to save" window opens and suddenly I can see my document in the background-the content is all there like it was Friday. However, I can't edit the content since the save dialog is open. If I click Cancel in the save window, the doc window goes back to white. Clicking Yes or No in the save window has no effect-next time I open it I see the same thing. This is true no matter how I open the file (from its book, from Windows Explorere, or File > Open). With the document open and displaying only white, I can insert a cross-reference or type (although I'm doing this blind, so it's not a viable workaround). When I select File > Close, again I can see the changes reflected in the doc. Clicking Cancel again takes me back to white. I tried saving the file as a .mif. In Notepad, it looks like every other .mif-but in Frame, it looks the same as the .fm-blank window. The good (or less bad) news is that ever since I opened the .fm files directly from Windows Explorer this morning, I can now open them from the *.book context and Frame doesn't crash. It just shows the blank windows. I've tried files from 4 different books so far and all get the same results. Any tips are most appreciated Anita
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