Did you apply the "license expired" patch?
http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html
Nadine
>________________________________
> From: David Spreadbury <[email protected]>
>To: Rick Quatro <[email protected]>; "'Gutierrez, Anita'"
><[email protected]>; "[email protected]"
><[email protected]>
>Sent: Monday, February 24, 2014 12:09:05 PM
>Subject: Re: Frame not working this morning
>
>
>
>Anita,
>To remove the computer from the equation, did you try opening the files on
>another system with Frame 10, or greater? Could your system have picked up
>some sort of virus/trojan?
>If they do open on another system, clean your system.
>
>
>
>On Monday, February 24, 2014 11:01 AM, Rick Quatro <[email protected]> wrote:
>
>Hi Anita,
>
>Have you quit and restarted FrameMaker? This usually gets rid of the blank
>screen.
>
>Rick
>
>Rick Quatro
>Carmen Publishing Inc.
>585-366-4017
>[email protected]
>
>
>
>From:[email protected]
>[mailto:[email protected]] On Behalf Of Gutierrez, Anita
>Sent: Monday, February 24, 2014 11:50 AM
>To: [email protected]
>Subject: Frame not working this morning
>
>Hi Framers,
>
>This is a new one for me. Frame 10.0.2.419, Windows 7. Frame was functioning
>normally on Friday. (I get the digest so please copy me on any answers.)
>
>My computer seems to have spontaneously rebooted over the weekend.
>First thing this morning, I opened a *.book file, and then tried to open an
>*.fm file from the book. Frame crashed (Internal error etc.). I tested every
>file in the book and all crashed.
>
>I then opened a different *.book file and tried again—all files crashed.
>
>Next, I opened a *.fm file direcly from Windows Explorer (without first
>opening the book). The document “opened” showing a big white blank—no text,
>frames, borders, symbols, nothing. Just white.
>
>When I select File > Close, the “do you want to save” window opens and
>suddenly I can see my document in the background—the content is all there like
>it was Friday. However, I can’t edit the content since the save dialog is
>open. If I click Cancel in the save window, the doc window goes back to white.
> Clicking Yes or No in the save window has no effect—next time I open it I see
>the same thing. This is true no matter how I open the file (from its book,
>from Windows Explorere, or File > Open).
>
>With the document open and displaying only white, I can insert a
>cross-reference or type (although I’m doing this blind, so it’s not a viable
>workaround). When I select File > Close, again I can see the changes
>reflected in the doc. Clicking Cancel again takes me back to white.
>
>I tried saving the file as a .mif. In Notepad, it looks like every other
>.mif—but in Frame, it looks the same as the .fm—blank window.
>
>The good (or less bad) news is that ever since I opened the .fm files directly
>from Windows Explorer this morning, I can now open them from the *.book
>context and Frame doesn’t crash. It just shows the blank windows.
>
>I’ve tried files from 4 different books so far and all get the same results.
>
>Any tips are most appreciated
>Anita
>
>
>
>
>
>
>
>
>_______________________________________________
>
>
>You are currently subscribed to framers as [email protected].
>
>Send list messages to [email protected].
>
>To unsubscribe send a blank email to
>[email protected]
>or visit
>http://lists.frameusers.com/mailman/options/framers/dspreadb%40yahoo.com
>
>Send administrative questions to [email protected]. Visit
>http://www.frameusers.com/ for more resources and info.
>
>
>
>
>_______________________________________________
>
>
>You are currently subscribed to framers as [email protected].
>
>Send list messages to [email protected].
>
>To unsubscribe send a blank email to
>[email protected]
>or visit
>http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca
>
>Send administrative questions to [email protected]. Visit
>http://www.frameusers.com/ for more resources and info.
>
>
>
_______________________________________________
You are currently subscribed to framers as [email protected].
Send list messages to [email protected].
To unsubscribe send a blank email to
[email protected]
or visit
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com
Send administrative questions to [email protected]. Visit
http://www.frameusers.com/ for more resources and info.
