Hi Tammy, Check your user ID permissions on the laptop. I believe Administrator permissions are required to Deactivate.
Hope that helps! Jasmine Graham ------------------------------ Message: 6 Date: Thu, 19 Feb 2015 10:29:15 -0700 From: "Tammy Van Boening" <tamm...@spectrumwritingllc.com> To: <firstname.lastname@example.org> Subject: Deactivate not available for for Framemaker 10 Message-ID: <002b01d04c69$968af2f0$c3a0d8d0$@com> Content-Type: text/plain; charset="us-ascii" HI All, I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it on a second laptop. When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy. I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop. Any thoughts or suggestions? TIA, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC tamm...@spectrumwritingllc.com www.spectrumwritingllc.com 303-840-1755 **************************************** This message may contain confidential and privileged information. If it has been sent to you in error, please reply to advise the sender of the error and then immediately delete it. If you are not the intended recipient, do not read, copy, disclose or otherwise use this message. The sender disclaims any liability for such unauthorized use. PLEASE NOTE that all incoming e-mails sent to Weatherford e-mail accounts will be archived and may be scanned by us and/or by external service providers to detect and prevent threats to our systems, investigate illegal or inappropriate behavior, and/or eliminate unsolicited promotional e-mails (spam). This process could result in deletion of a legitimate e-mail before it is read by its intended recipient at our organization. Moreover, based on the scanning results, the full text of e-mails and attachments may be made available to Weatherford security and other personnel for review and appropriate action. If you have any concerns about this process, please contact us at datapriv...@weatherford.com. _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to email@example.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.