Are the FM and graphics files local, on a network drive, or mixed?
If the network is involved, hiccups there and in the way Windows is
reading the network file system would be my first guess.
Art
On 4/7/06, Karyn Hunt <Karyn.Hunt at scalix.com> wrote:
> Hi Guys,
>
> I'm having a strange problem that my IT guys tells me is due to a bad
> interaction between Windows, FrameMaker and RoboHelp. I'm wondering if any of
> you has seen this and if so, what you've done to correct it.
>
> To make a long story short, my Windows Explorer folders are becoming
> corrupted and crashing FrameMaker when I try to import images by reference.
> Things generally go okay for a while until I spend a fair amount of time
> importing several different images. Then all-of-a-sudden, the image folder
> will decide it just doesn't want to work with FrameMaker any more and it
> begins crashing (both Explorer windows AND FrameMaker) every time I try to
> import an image.
>
> If I physically move that folder elsewhere, like my desktop for example,
> it begins working again. But then I've broken all other reference links and I
> have to start over, which makes this solution unworkable.
>
> To date, the only workaround I can come up with is to move the image
> folder to the desktop, copy the new images in, then move the folder back to
> its usual spot for archival purposes, should I ever solve this vexing problem.
>
> My IT guys blames this on RoboHelp and says FrameMaker, Windows Explorer
> and RoboHelp don't play nicely together. But I don't' really believe him. My
> installation of RoboHelp is working just fine - no problems with it at all -
> just FrameMaker and Explorer.
>
> Any thoughts? Suggestions?
>
> I'm on FrameMaker 7.1 with RoboHelp X5.0.1 and Windows XP Professional
> version 2002, Service Pack 2.
--
Art Campbell art.campbell at
gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent
and a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
