I am looking for experiences and advice about using DITA from tech
writers who are familiar with real success stories.

I'm the only tech writer here at TuVox, a 70-person startup. I am
seriously considering using DITA as the basis of a single-source
structured documentation environment. The reasons I want single-source
and structure are 

*       re-use, to avoid duplication
*       multi-channel delivery: ability to re-structure help systems
into documents
*       localization/customization: ability to tailor documentation to
individual customers
*       quick, iterative delivery: respond quickly to emerging needs 

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