Thx Dov,

I'm running the full bundled set of Norton Internet Security (I would 
prefer the tools I use on my main PC, but NIS was "free" with the 
laptop). No other anti-spyware, etc.

Over the last couple of days I've switched off everything that has even 
a remote chance of interfering with Acro, but no joy at all.

The only common thread is that my local user login consistently gives me 
about 60 seconds life of Acro; but my Administrator login, and the two I 
use at my clients' sites give me only 10 seconds. I just created a new 
user with full admin rights which also has a life of 10 seconds.

I'm starting to suspect that one of clients' sysadmins has set me up so 
that the laptop is still trying to get its internal time from their server:

My Event Viewer System log records an error against W32Time every 14 
minutes. The description reads:

"The time provider NtpClient is configured to acquire time from one or 
more time sources, however none of the sources are currently accessible. 
No attempt to contact a source will be made for 14 minutes. NtpClient 
has no source of accurate time.

"For more information, see Help and Support Center at";

I chased this through, but got nowhere (reached my level of incompetence :)

Dunno if any of this rings any bells anywhere, but it has me totally foxed.


Dov Isaacs wrote:
> Quite frankly, this doesn't sound like any symptom
> that we are aware of. Although Acrobat does indeed
> work with various antivirus programs, perhaps you
> can advise as to what antivirus programs, firewalls,
> anti-adware etc. programs you may have running and
> whether temporarily disabling same solves the problem.
> Acrobat 7 does check for on-line updates at start-up
> and perhaps something you have installed is killing
> the process for doing so?!?!?
>       - Dov 
>> -----Original Message-----
>> From: John Pitt
>> Sent: Friday, November 24, 2006 3:11 AM
>> To: mark.poston at
>> Cc: framers at
>> Subject: Re: Acro 7 Pro dies without warning
>> Mark,
>> I wasn't absolutely certain that I had followed the correct 
>> procedure as you outlined -- so I reinstalled, and checked 
>> for rogue traces of old installations, etc., again.
>> But it is the same story. On my home login, Acrobat dies 
>> about 60 seconds after opening; at the only client site I 
>> have visited since being afflicted, it is about 10 seconds.
>> Distiller works fine -- but I can't do anything to my PDFs 
>> once they are made. And I bought 7 so I could take advantage 
>> of its ability to compile referees' reports, etc.
>> jjj

John Pitt, technical writer
47 Gottenham St
Glebe NSW 2037
Ph: 02 9692 8096
Mob: 0438 92 8096
john at

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