(1) In fact, there is still free phone support for software 
installation problems.

(2) Very likely, your Acrobat installation problems have to do
someone attempting to uninstall old versions by simply wiping
out files as opposed to going to the Control Panel and properly
uninstalling the software. Although the files are gone, the
many and various Windows registry entries used by those older
versions of Acrobat are still there to haunt you.

(3) I don't think you inherited a "terminal" but rather a computer
system. When receiving such an "inheritance," I would normally
advise that the best course of action is to wipe the system down
to bare metal, reinstalling the operating system, drivers, all
applications, fonts, etc. Otherwise, you don't really know what 
you've got and some doggy droppings from the past may byte you when
you least expect it!

        - Dov

> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> poshedly at bellsouth.net
> Sent: Thursday, December 13, 2007 6:36 AM
> To: framers at lists.frameusers.com
> Subject: Acrobat / FrameMaker conflicts during install
> My client company just went ahead and bit the bullet and forked out
around $800 or so for FrameMaker
> 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be
$1,000, etc, etc?). We also
> bought Acrobat Professional 8.0 as well.
> I want to do a "clean" installation but before I do, I have some
concerns because of what is on the
> terminal that I "inherited" (with Windows XP Office and the service
packs, etc.).
> It already has on it the folders (and their subfolders) - but NOT the
executable application files -
> for Acrobat 6.0 and 7.0.
> Without the executable files, I can't do an uninstall via Control
Panel. So apparently, my only option
> is to simply do what you're NOT supposed to do - just delete the
Acrobat 6.0 and 7.0 folders. Ooh, but
> that grates on me because I fear that bits and pieces of either or
both Acrobats are already strewn
> hither and thither throughout the Windows XP operating system and will
cause problems later on down
> the line. Or not.
> (Remember the good old days, when a program was all in one folder, I
mean "directory"? Hah! We'll
> never see THAT stuff again.)
> I already found out the hard way how nice and courteous (NOT!!) one
Acrobat program is to another
> after first installing FrameMaker 8.0 (along with its PDFMaker
feature) and then NOT being able to
> install Acrobat 8.0 afterwards. (I kept getting a message after the
Acrobat 8.0 setup procedure was
> well into progress that "Setup has detected that you already have a
more functional product installed.
> Setup will now terminate.")
> So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install
moved along much further than
> before (I had to cancel it, however, until my IT guy gets in here with
the serial number).
> So with FM8.0 and Acrobat8.0 currently off the drive, what to do about
the previously installed
> Acrobat 6.0 and 7.0 folders in light of their missing executable
application files.
> Just delete them and proceed with the Acrobat 8.0 and then FM 8.0
> BTW, the Adobe docs really play up the purchased support plans (even
for "defective products"),
> leading me to believe that free telephone support for initial setup is
no more. But somewhere, I did
> find that there apparently is 90-day free phone support for initial
setup problems.
> Am I correct on this?
> -- Ken in Atlanta

Reply via email to