A word of advice: install Acrobat *after* Frame and DO NOT install the Frame PDF add-on thing.
JW On Dec 13, 2007 2:25 PM, Dov Isaacs <isaacs at adobe.com> wrote: > (1) In fact, there is still free phone support for software > installation problems. > > (2) Very likely, your Acrobat installation problems have to do > someone attempting to uninstall old versions by simply wiping > out files as opposed to going to the Control Panel and properly > uninstalling the software. Although the files are gone, the > many and various Windows registry entries used by those older > versions of Acrobat are still there to haunt you. > > (3) I don't think you inherited a "terminal" but rather a computer > system. When receiving such an "inheritance," I would normally > advise that the best course of action is to wipe the system down > to bare metal, reinstalling the operating system, drivers, all > applications, fonts, etc. Otherwise, you don't really know what > you've got and some doggy droppings from the past may byte you when > you least expect it! > > - Dov > > > -----Original Message----- > > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > > poshedly at bellsouth.net > > Sent: Thursday, December 13, 2007 6:36 AM > > To: framers at lists.frameusers.com > > Subject: Acrobat / FrameMaker conflicts during install > > > > My client company just went ahead and bit the bullet and forked out > around $800 or so for FrameMaker > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be > $1,000, etc, etc?). We also > > bought Acrobat Professional 8.0 as well. > > > > I want to do a "clean" installation but before I do, I have some > concerns because of what is on the > > terminal that I "inherited" (with Windows XP Office and the service > packs, etc.). > > > > It already has on it the folders (and their subfolders) - but NOT the > executable application files - > > for Acrobat 6.0 and 7.0. > > > > Without the executable files, I can't do an uninstall via Control > Panel. So apparently, my only option > > is to simply do what you're NOT supposed to do - just delete the > Acrobat 6.0 and 7.0 folders. Ooh, but > > that grates on me because I fear that bits and pieces of either or > both Acrobats are already strewn > > hither and thither throughout the Windows XP operating system and will > cause problems later on down > > the line. Or not. > > > > (Remember the good old days, when a program was all in one folder, I > mean "directory"? Hah! We'll > > never see THAT stuff again.) > > > > I already found out the hard way how nice and courteous (NOT!!) one > Acrobat program is to another > > after first installing FrameMaker 8.0 (along with its PDFMaker > feature) and then NOT being able to > > install Acrobat 8.0 afterwards. (I kept getting a message after the > Acrobat 8.0 setup procedure was > > well into progress that "Setup has detected that you already have a > more functional product installed. > > Setup will now terminate.") > > > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install > moved along much further than > > before (I had to cancel it, however, until my IT guy gets in here with > the serial number). > > > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about > the previously installed > > Acrobat 6.0 and 7.0 folders in light of their missing executable > application files. > > > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0 > installations? > > > > BTW, the Adobe docs really play up the purchased support plans (even > for "defective products"), > > leading me to believe that free telephone support for initial setup is > no more. But somewhere, I did > > find that there apparently is 90-day free phone support for initial > setup problems. > > > > Am I correct on this? > > > > -- Ken in Atlanta > _______________________________________________ > > > You are currently subscribed to Framers as eleysium at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/eleysium%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
