Matter of fact, I think that will help with the next half dozen issues
reported here...think I'll try it myself.
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers-
> bounces at lists.frameusers.com] On Behalf Of Kelly McDaniel
> Sent: Friday, January 11, 2008 9:25 AM
> To: Emily Berk; framers at lists.frameusers.com
> Subject: RE: The dreaded Internal Error error meets the dreaded Adobe
> Sorry, they live and die by call metrics.
> >>> Anyone have any suggestions?
> Long lunch, two margaritas, quiet weekend, hot bath, big cup of cocoa.
> > -----Original Message-----
> > From: framers-bounces at lists.frameusers.com [mailto:framers-
> > bounces at lists.frameusers.com] On Behalf Of Emily Berk
> > Sent: Thursday, January 10, 2008 6:29 PM
> > To: framers at lists.frameusers.com
> > Subject: The dreaded Internal Error error meets the dreaded Adobe
> > sigh
> > Hi FrameUsers:
> > I don't know why I thought this list was no more. I'm glad that it
> > Please help me with my FrameMaker 7.1 (yes, I know it's old; I am
> > it's all the company I work for is willing to use and I need to be
> able to
> > generate this one little PDF sometime within the next decade).
> > Following is my latest tale of woe.
> > I always forget why I always get queasy before calling Adobe's tech
> > support.
> > But then, once again, once my interaction with Adobe is complete,
> > nightmare has only just begun.
> > Take today, for instance. Well, it all started yesterday when I
> > get Internal Error crashes when I tried to generate a PDF, any PDF,
> > Frame file (not on Word docs) using FrameMaker 7.1. Because I had a
> > recollection of what it was like to interact with Adobe support, I
> > try that. But I did try a LOT of other stuff. For hours and hours.
> > to no avail.
> > So, I decided to try to sleep on the problem, which wasn't a
> > strategy for me. I've had a number of these Internal Error issues
> come up
> > in the past and they never, ever, never go away on their own.
> > Since sleep did not come, I chose to begin my Adobe nightmare early.
> > Called tech support and spoke with about 3 or 4 perfectly nice folks
> > English was very unclear.
> > They would have to ask their questions, oh, six or seven times
> > realized that they were asking, for the seventh or eighth time, what
> > customer number or serial number or product .... was.
> > Eventually, (I was on hold and/or being transferred and then asked
> > redundant questions about 45 minutes) I get to speak with someone
> about my
> > problem. He doesn't speak very good English, but I am given to
> > that he does not DO FrameMaker support.
> > So now I'm on hold again for another very long interval.
> > And a guy picks up who DOES speak English. And I explain my tale of
> woe -
> > - no change on my end in terms of the software for at least 2 years.
> > doc is one I've been working on since last October at least.
> > I tell him the whole story and he lets me go on and on and then he
> > me, in his good English, that he doesn't know anything whatsoever
> > FrameMaker.
> > But assures me that the guy who next picks up with both know
> > AND be able to speak English. So I'm on hold again for -- not all
> > long -- maybe another 8 minutes, but time has been ticking away.
> > Then a guy picks up and yes he does speak English and implies that
> > knows everything one might want to know about FrameMaker. But he
> > nothing about me.
> > SO, I have to re-iterate EVERYTHING again. Customer number, phone
> > address, hair color, eye color, preferred brand of beer, product
> > number, tale of woe.
> > And then, after I'd re-iterated everything, he says, "FrameMaker 7.1
> is no
> > longer supported. You need to search the knowledgebase or buy
> > 8."
> > 1. THEY ALL KNEW THAT THEY WERE NOT GOING TO PROVIDE SUPPORT TO ME
> > THEY KNEW I WAS USING FRAMEMAKER 7.1. Why did they just not hang up
> on me
> > then?
> > 2. AND YET THEY KEPT ME ON HOLD/TALKING for NEARLY TWO HOURS. (I'm
> > guessing all those guys who didn't speak good English get paid to
> > people like me by the minute.)
> > 3. AND THEN THEY REFUSED TO SOLVE THE PROBLEM, BUT IMPLIED THAT THE
> > SOLUTION IS IN THE KNOWLEDGEBASE.
> > 4. WHICH IT ISN'T BECAUSE I'VE TRIED TO DO EVERYTHING MENTIONED IN
> > DATABASE FOR Internal Error: 7104, 6063074, 7693891, 0
> > And, no, the company I'm working with is NOT going to upgrade to
> > FrameMaker 8 just because Adobe did some hidden "upgrade" to 7.1
> > it psychotic.
> > Do I sound frantic? It's probably just stress.
> > Anyone have any suggestions?
> > -- Emily
> > _______________________________________________
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