THANK YOU to the longsuffering Emily for raising the topic and to everyone who responded to her plea with helpful suggestions. I, too, have labored under the same massively frustrating problem. Adobe support had a few suggestions but was largely a useless ineffective joke. The problem kept recurring, leaving me in hot water with my boss and dead in the water when trying to meet critical deadlines. AUGH!
What finally SEEMS to have fixed the problem for me (crossing fingers, knocking on wood, hoping that Murphy's Law will not now extract a horrible vengeance) is the suggestion about deleting the FNTCACHE.DAT file in the C:\i386 and C:\WINDOWS\system32 folders. I haven't figured out a way to automate this yet, but I did create some shortcuts to the relevant directories so I can Eradicate the Evil Badness when necessary. Perhaps others can benefit from the key lessons of my saga of agony: * The suggestion about going to "Generate Acrobat Data", ticking the "Generate Tagged PDF" box, and removing most of the objects to tag did not ever prevent the error/crash for me. However, it does seem to be good practice to reduce overhead in the PDF generation process. * Adobe's suggestion that I save everything as MIF and then reopen it worked with some books but not others--plus the Internal Error happened even with Frame files that had never used imported Word files. Clearly, this is an inconvenient and time-consuming process if you've got a lot of documents. (I didn't try to automate it since it never fixed the crash problem.) On the plus side, I think I will use this process whenever I first import Word documents into Frame, since it seems to remove some potential problems left over from the conversion. * Reinstalling FrameMaker worked, sort of--except that it would only work for a while before the problem returned, and it didn't work unless I reinstalled Frame AND Acrobat AND all the latest patches. That's quite a time-sink by the time you perform both reinstalls and download the latest patches. (Adobe's servers can run quite slowly during the day). I think this approach worked only because it got rid of--or temporarily changed--the FNTCACHE.DAT file, which would then would return in an Evil form at some point and crash the whole works all over again. * Installing Ixgen with Frame 8 brought the Internal Error back. I'm hoping this is again because of the FNTCACHE.DAT file, and that I can get Ixgen to work with Frame 8 eventually. When I'm feeling brave between deadlines, I'll try again. * I tried rolling my system back to Frame 7.2 and Acrobat 6, both of which had worked flawlessly in tandem for more than a year. But, in a fit of apparent Evil, Adobe saw fit to lobotomize earlier versions of Acrobat after I had once installed Acrobat 8. Great strategy for making me feel hostile toward Adobe and extremely suspicious of all of their software and updates. Thanks, guys. It sucks that Adobe broke its own software so badly, putting so many through software agony while just trying to do their jobs. I hope this particular tale of woe ends for one and all--or that at least we all have some decent workarounds in our respective arsenals. Kendal Stitzel SkyeTek, Inc. (making the physical digital with RFID--or at least trying to via my tech docs)