Hi, I agree!
When I added such a post card to a manual, I didn't get any response. Even when we combined this with a raffle. Years ago in a previous company I had the same question. I sent an e-mail to "key customers/users" and called them all. Best regards Winfried > -----Original Message----- > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of > Shmuel Wolfson > Sent: Wednesday, November 26, 2008 11:39 AM > To: Andersen, Verner Engell VEA; Framers > Subject: Re: Offtopic: Questionnaire about documentation > > Users don't want to read the manual, let alone read and complete a > questionnaire. > > My advice is to keep it short. Enclose a self-addresses post > card with > one or two questions and an area where to write any comments > that they > have on the manual, including errors and things that were > insufficiently > explained. > > -- > Regards, > Shmuel Wolfson > 052-763-7133 > > > Andersen, Verner Engell VEA wrote: > > Hi > > I am going to send out a questionnaire to our customers about > > documentation. > > > > I am interested in good advice, maybe a template or a sample > > questionnaire. > > > > I am interested in knowing whether customers prefer online > help or the > > paper manual, whether they need translated screen shots or > they can live > > English ones in all the translated versions of the manual, > whether they > > prefer task-orietend help or are happy with the screen based > > context-sensitive help, whether there is something they can > do without. > > > > Also these questions should be phrased so that we get the customers' > > real opinion. Should the questionare be a mjultiple choice, > and all the > > questions be phrased so that you can select between the > same choices for > > the whole questionnaire? > > > > Please reply off list. > > > > > > > > Med venlig hilsen - Best regards > > Verner Andersen > > Technical Writer > > > > Radiometer Medical ApS > > Phone +45 3827 3612 > > Fax +45 3827 2727 > > verner.andersen at radiometer.dk > > -------------------------------------------------------- > > > > > > > > Radiometer Medical ApS > > Akandevej 21 > > 2700 Bronshoj > > Denmark > > Phone: +45 38 27 38 27 > > CVR: 27 50 91 85 > > > > -------------------------------------------------------- > > > > Please be advised that this email may contain confidential > information. > > If you are not the intended recipient, please do not read, copy or > > re-transmit this email. If you have received this email in error, > > please notify us by email by replying to the sender and by telephone > > (call us collect at +1 202-828-0850) and delete this message and any > > attachments. Thank you in advance for your cooperation and > assistance. > > > > In addition, Danaher and its subsidiaries disclaim that the > content of > > this email constitutes an offer to enter into, or the > acceptance of, > > any > > contract or agreement or any amendment thereto; provided that the > > foregoing disclaimer does not invalidate the binding effect of any > > digital or other electronic reproduction of a manual > signature that is > > included in any attachment to this email.
