Hello RJ J?cquez,

Thank you for your reply.

I tried the fix you suggested (see your email below). 

The line that you said to add to my Maker.ini file was already there, 
exactly as you have it.

Nonetheless, after creating a backup copy of Maker.in, I deleted the 
existing line, added your line, saved and tried linking to a FM .book 
again. I got the same error message. 

I checked the path for:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 

It points correctly at C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll

I rebooted my computer, and tried again. I got the same error message.

Do you have any other suggestion?


Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com

NOTICE: - This message including any attachments is intended only for the 
use of the designated recipient(s) named above and may contain 
confidential information protected by law. If you are not the intended 
recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of 
this information is strictly prohibited. If you have received this 
transmission in error, please notify the sender immediately by e-mail and 
delete the original message including any attachments.

RJ Jacquez <rjacquez at adobe.com> 
12/10/2009 09:51 AM

"rinch at Inficon.com" <rinch at Inficon.com>, "framers at 
<framers at lists.frameusers.com>

RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker

Hi Richard et al,

In general the connection between FrameMaker and RoboHelp in TCS2 happens 
automatically, however we have seen rare cases where the message below 
does appear.  In theses cases, I would recommend the following manual 
steps to correct this issue:

1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application 
Data \Adobe\FrameMaker\9. I have included my local path, so you need to 
substitute with your own username.
2. Locate the Maker.ini file and ideally make a backup of it, just in 
3. In the [APIClients] section of the maker.ini file, add the following 
line, again making sure you are including the correct path:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 

4. You should now be able to launch RoboHelp and when you "link" 
FrameMaker files, the FrameMaker application should launch correctly.

Please let me know and I will also post this on my blog below the message 
you left. Sorry about the troubles and I do thank you for using our TCS2 


RJ J?cquez
Senior Product Evangelist
Adobe Technical Communication Suite 
Adobe eLearning Suite
Twitter: @rjacquez

-----Original Message-----
From: framers-boun...@lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of 
rinch at Inficon.com
Sent: Wednesday, December 09, 2009 5:15 AM
To: framers at lists.frameusers.com
Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker

I've upgraded to TCS2, and I'm just starting to explore RoboHelp

When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the 
message, "Unable to install RoboHelp plugin for FrameMaker. Please close 
FrameMaker and try again."

Well, FrameMaker is not running.

I've searched the Adobe site, and tried some Google searches, but can't 
seem to find a resolution to this problem.

I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, 
Dual 22" monitors.

Do you know how to resolve my problem, or can you point me to a TCS2 or 
Robohelp discussion list?

Thanks for your help,

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