The syntax works fine as:

     message url brachyhelp at

with Acrobat converting the complete address as an active email link.

When the syntax includes support- as follows:

     Message url support-americas at

Acrobat converts the link to americas at, dropping the support-
portion of the address.


Denise L. Moss-Fritch

-----Original Message-----
From: Art Campbell [] 
Sent: Wednesday, January 07, 2009 7:29 AM
To: Denise L. Moss-Fritch
Cc: framers at
Subject: Re: Converting FrameMaker Marker tags with Acrobat

Is your <product> string a Frame variable, or literal text with
brackets, or something else?
Do the hypertext links work in Frame?


Art Campbell
               art.campbell at
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

On Wed, Jan 7, 2009 at 10:26 AM, Denise L. Moss-Fritch
<d.mossfritch at> wrote:
> We have run into a problem with Acrobat (v8.x) converting only part of
> FrameMaker (v7 and 8) Hypertext tags. Our company uses a text insert for
> support information. In that text insert is a list of several email
> addresses for support of various products. A Hypertext tag was inserted
> each email address to convert those addresses in Acrobat so the addresses
> are active links.
> The Hypertext dialog in FrameMaker identifies Message Client as the
> with message url <email address> as the Syntax message clientname
> parameters. All email addresses that are single words before @ convert
> However, those email addresses that use support-<product>@ drop the
> portion of the address.
> How can we include the support- portion of the address when converting to
> Acrobat Thanks.
> Best,
> Denise L. Moss-Fritch
> Lead Technical Writer
> Varian Medical Systems
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