Denise, You wrote:
>We have run into a problem with Acrobat (v8.x) converting only part of >FrameMaker (v7 and 8) Hypertext tags. Our company uses a text insert for >support information. In that text insert is a list of several email >addresses for support of various products. A Hypertext tag was inserted for >each email address to convert those addresses in Acrobat so the addresses >are active links. > >The Hypertext dialog in FrameMaker identifies Message Client as the Command, >with message url <email address> as the Syntax message clientname >parameters. All email addresses that are single words before @ convert fine. >However, those email addresses that use support-<product>@ drop the support- >portion of the address. > >How can we include the support- portion of the address when converting to >Acrobat Thanks. The problematic e-mail links are not "real links" in Acrobat; the activity you see is related to the "Automatically detect URLs from text" preference (Edit > Preferences, General; in Acrobat/Reader 8+: "Create Links from URLs"). Acrobat's interpretation of text-based web addresses is problematic when the URL is split between lines, or when the "underlying" text is not recognized properly. In Acrobat/Reader *7*, in the case of e-mail addresses, the presence of characters such as dash, dot or underscore indeed causes a problem in the interpretation (so a-b at company.com or a.b at company.com are interpreted as b at company.com). This truncation problem should not be encountered, however, in Acrobat/Reader 8 and 9, where the bug is fixed. In any case, the hypertext syntax to use is: message URL mailto:address (if URL is lower-case, no "real" link is generated). Shlomo Perets MicroType * http://www.microtype.com FrameMaker training & consulting * FM-to-Acrobat TimeSavers "Improve Your FrameMaker Skills" live web-based training sessions
