For the font problem check out

You might need to actually uninstall the new version and install the new
version using the control panel.


-----Original Message-----
[mailto:framers-bounces at] On Behalf Of Owen, Clint
Sent: Wednesday, March 18, 2009 12:39 PM
To: framers at
Subject: Font and Graphic problems after installing Acrobat 9.0

We use FM 7.0 p578 on Win XP, SP 3.

My coworker recently had Acrobat 9 Standard installed on her computer,
then the hard drive was cloned into a new box and the operating system
was reinstalled. So we don't really know what caused the problem.

For some FM documents, which she has worked on many times before, she
has two different problems, which we don't know to be related, but
started at the same time:

    1. When she opens the file FM gives a message that it can't find the
font Arial Black, even though we can see it in the Windows font
directory and it shows up in the FM font list as well. She allows the
substitute and moves on.

    2. If she tries to save the file with the same or a different name
she gets this message "An internal error occurred while writing imported
graphics in this document. The file has been saved, but has lost some
image data. Please report this error to Adobe Technical Support." What
gets saved is a file like "***.814".

I can open the same document on my machine, which has the same versions
of FM and Windows, but Acrobat 7 Pro. She has Adobe Type Manager
installed, which I don't.

The IT guy is busy reinstalling FM 7.0, which is all we could think of
to try.

Are there any ideas or suggestions out there?



Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113

We value your opinion!  How may we serve you better? 
Please click the survey link to tell us how we are doing:
Your feedback is of the utmost importance to us. Thank you for your
Crane Aerospace & Electronics Confidentiality Statement:
The information contained in this email message may be privileged and is
confidential information intended only for the use of the recipient, or
any employee or agent responsible to deliver it to the intended
recipient. Any unauthorized use, distribution or copying of this
information is strictly prohibited and may be unlawful. If you have
received this communication in error, please notify the sender
immediately and destroy the original message and all attachments from
your electronic files.

You are currently subscribed to Framers as
mike.feimster at

Send list messages to framers at

To unsubscribe send a blank email to
framers-unsubscribe at
or visit

Send administrative questions to listadmin at Visit for more resources and info.

Reply via email to