Lea, Thank you for the clue that solved the problem!
I had started to reply that we never OLE objects or Visio files, and that we all had SP 3 previously installed, etc. But then I decided to actually check. The documents in question are not our normal Component Maintenance Manuals or Service Bulletins. They are quick start guides for a new product, and happen to be loaded with Visio OLEs! It also turns out that her computer was only up to SP2 until she was moved to a new box, at which time SP3 was installed. I was able to open and save the problem files because my machine is also at SP2. Thanks also to Mike Feimster for pointing out a known problem with the version of Arial Black that comes with SP3. This is a great list! Clint Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics | Telephone: +1 425-743-8674 | Fax: +1 425-743-8113 -----Original Message----- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lea Rush Sent: Wednesday, March 18, 2009 10:44 AM To: framers at lists.frameusers.com Subject: RE: Font and Graphic problems after installing Acrobat 9.0 Hi Clint, Here's what a quick Google found. I'm not berating you for not looking; I'm just building my troubleshooting skills for my own use. (Of course, I'll keep relying on this list for its vast learning opportunities). OLE images, especially on SP3: http://lists.frameusers.com/pipermail/framers/2008-June/012880.html For a long and very informative discussion on the error, especially as regards SP3 (including our own Art Campbell), look here: http://www.adobeforums.com/webx?14@@.59b54413/0 Might also be network-related: http://objectmix.com/adobe-framemaker/783047-internal-error-when-saving-fram e-file.html Good luck! Lea _________________________________ Lea Rush Software and Documentation Specialist Astoria-Pacific International PO Box 830 Clackamas OR 97015 PH: 800-657-3010 FAX:? 503-655-7367 -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint Sent: Wednesday, March 18, 2009 9:39 AM To: framers at lists.frameusers.com Subject: Font and Graphic problems after installing Acrobat 9.0 We use FM 7.0 p578 on Win XP, SP 3. My coworker recently had Acrobat 9 Standard installed on her computer, then the hard drive was cloned into a new box and the operating system was reinstalled. So we don't really know what caused the problem. For some FM documents, which she has worked on many times before, she has two different problems, which we don't know to be related, but started at the same time: 1. When she opens the file FM gives a message that it can't find the font Arial Black, even though we can see it in the Windows font directory and it shows up in the FM font list as well. She allows the substitute and moves on. 2. If she tries to save the file with the same or a different name she gets this message "An internal error occurred while writing imported graphics in this document. The file has been saved, but has lost some image data. Please report this error to Adobe Technical Support." What gets saved is a file like "***.814". I can open the same document on my machine, which has the same versions of FM and Windows, but Acrobat 7 Pro. She has Adobe Type Manager installed, which I don't. The IT guy is busy reinstalling FM 7.0, which is all we could think of to try. Are there any ideas or suggestions out there? Thanks, Clint Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics | Telephone: +1 425-743-8674 | Fax: +1 425-743-8113 ---------------------------------------------------------------------------- ---- We value your opinion! How may we serve you better? Please click the survey link to tell us how we are doing: http://www.craneae.com/surveys/satisfaction.htm Your feedback is of the utmost importance to us. 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Please click the survey link to tell us how we are doing: http://www.craneae.com/surveys/satisfaction.htm Your feedback is of the utmost importance to us. Thank you for your time. -------------------------------------------------------------------------------- Crane Aerospace & Electronics Confidentiality Statement: The information contained in this email message may be privileged and is confidential information intended only for the use of the recipient, or any employee or agent responsible to deliver it to the intended recipient. Any unauthorized use, distribution or copying of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately and destroy the original message and all attachments from your electronic files. --------------------------------------------------------------------------------
