Diane, You wrote:
>Very strange behavior in Acrobat. Looking for a cause and a cure. > >Environment: WinXP PRo, FM8, Acrobat8 Pro. >Customer environment: Reader 7 (platform probably XP Pro) > >We create our PDFs using Save As PDF in FM8. Acrobat 8 Pro was installed >after FM8, so Save as PDF is therefore using the Distiller (Adobe PDF) >version that is installed with Acrobat. We set the PDF version to Acrobat >5.0 or later, to ensure that even customers with older versions of Acrobat >can open the file. > >A few of our customers still have Reader 7 installed, and some are reporting >an unusual problem with the PDF files. When viewed with Reader 7, email >addresses in the PDFs are truncated and the links do not work. However they >display correctly and the links work correctly in Acrobat 8. We cannot >check, because as you know, we cannot have multiple versions of Acrobat >installed at the same time. > >Have any of you seen this problem, and if so, know what causes it? Starting with Acrobat and Reader 7, there is a preference of "Automatically detect URLs from text" (Edit > Preferences, General; in versions 8 and 9 it is called "Create Links from URLs"). When this preference is enabled (default), e-mail and web addresses present in the text are interpreted as links when the PDF is displayed (without any hypertext links defined in FrameMaker). Acrobat 7.x interpretation of e-mail addresses is incorrect -- the presence of a dot, an underscore or a hyphen "disturbs" the address and it is truncated (so, for example, John.Doe at company.com is interpreted as Doe at company.com). This was fixed in Acrobat/Reader 8, so if you display the same PDF in Acrobat/Reader 8 or 9 the interpreted link will be OK. To have fully-functional e-mail links in all versions of Reader, I recommend adding hypertext links in FrameMaker, so that a "real" e-mail links are present in the PDF (and not relying on auto-detected ones). When longer web links that are split between lines are auto-detected: all versions of Acrobat/Reader will only use the portion present in the first line (resulting in an incorrect or partial link); having real web links (defined in FrameMaker) will fix that too. [Note: another reason not to rely on auto-detection of web links is that some end-users may use non-Adobe PDF viewers, which support various subsets of Acrobat/Reader functionality] Shlomo Perets MicroType * http://www.microtype.com FrameMaker/Acrobat training & consulting * FM-to-Acrobat TimeSavers/Assistants ------------------------------------------ 1-hour webinar (free), starting 10am PDT | 1pm EDT | 5pm UTC/GMT: Thursday, Sept. 10: Liven up your PDFs with FrameMaker-to-Acrobat TimeSavers/Assistants https://student.gototraining.com/register/8019702938678710980
