Jeff's suggestion is the one most likely to fix with the problem. This Hotfix is available at:
http://support.microsoft.com/?id=952909 (Gives details on the Hotfix) http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us (Direct Download Link) Art Campbell ? ? ? ? ? ? ? art.campbell at gmail.com ? "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 On Tue, Nov 30, 2010 at 2:27 PM, Jeff Coatsworth <jeff.coatsworth at jonassoftware.com> wrote: > You need to load the Windows XP hotfix for PDFs - it's KB # 952909 - it's a > bug in Windows when dealing with fonts that's causing the drop outs - nothing > to do with FM > > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at > lists.frameusers.com] On Behalf Of Tracy, Dick > Sent: Tuesday, November 30, 2010 2:10 PM > To: framers at lists.frameusers.com > Subject: Printing Issues With FrameMaker and PDF > > I NEED YOUR HELP! > > > > I'm having issues when trying to print to pdf from Framemaker (V8.0p277 > with FrameMaker 8.0 XP SP3 Fix. When printing from Framemaker, I have my > printer set to Adobe PDF. The following is a diary of what was happening > and what I did to rectify the problem. I know this is lengthy, but after > all is said and done, I can produce a pdf from FrameMaker, but it is > missing lines and/or paragraphs of information (I have tried printing to > pdf, Save As PDF, and also print to file - all with the same results). > > > > My System > > * > ? ? ? ?Dell Precision M4400 Workstation: Intel(r) Core(tm) 2 Duo P8700 > (2.53GHz, 3M L2 Cache, 1066MHz FSB) > * > ? ? ? ?Professional to XP Professional SP3 > * > ? ? ? ?Memory: 4.0GB, DDR2-800 SDRAM, 2 DIMMS > * > ? ? ? ?NVIDIA Quadro FX 770M, 512MB > * > ? ? ? ?Hard Drive 250GB > > > > > > HERE'S WHAT'S HAPPENING > > > > Getting fatal errors in FrameMaker while printing to pdf. > > > > I did the following to try to correct the issue: > > * ? ? ? Removed Acrobat 8 Professional (Version 8.25) and FrameMaker > from system > * ? ? ? Installed Acrobat 8 Professional and FrameMaker from the > original CDs > * ? ? ? Installed FrameMaker update patches (p266; p273 and p277) and > FrameMaker 8.0 XP SP3 Fix > > > > Rebooted system and everything was working fine for about a week. > > > > Getting fatal errors in FrameMaker while printing to pdf again. > > > > I did the following: > > * ? ? ? Removed Acrobat 8 Professional (Version 8.25) and FrameMaker > from system > * ? ? ? Removed and installed printers (local and Adobe PDF) > * ? ? ? Installed Acrobat 8 Professional and FrameMaker from the > original CDs > * ? ? ? Installed FrameMaker update patches (p266; p273 and p277) and > FrameMaker 8.0 XP SP3 Fix > > This did not correct the problem. > > > > I then called my company's IT department and they recommended that I > perform a ChkDsk on my hard drive and when that completes, do a Disk > Defrag and call them back if the issue isn't resolved. > > > > When both actions were completed, I rebooted my system and tried > printing a file to pdf, and I got a fatal error again. I did the > following again: > > * ? ? ? Removed Acrobat 8 Professional (Version 8.25) and FrameMaker > from system > * ? ? ? Removed and installed printers (local and Adobe PDF) > * ? ? ? Installed Acrobat 8 Professional and FrameMaker from the > original CDs > * ? ? ? Installed FrameMaker update patches (p266; p273 and p277) > > I increased my virtual memory paging file size on D: from nothing to > 5356 MB for a total of 10712 MB (minimum allowed on each drive is 2 MB). > > > > This did not correct the problem as I'm still getting fatal errors in > FrameMaker when printing to pdf. So, I did the following (again): > > * ? ? ? Removed Acrobat 8 Professional (Version 8.25) and FrameMaker > from system > * ? ? ? Removed and installed printers (local and Adobe PDF) > * ? ? ? Installed Acrobat 8 Professional and FrameMaker from the > original CDs > * ? ? ? Installed FrameMaker update patches (p266; p273 and p277) and > FrameMaker 8.0 XP SP3 Fix > > Again, this did not correct the problem. Instead of getting fatal > errors, when printing to pdf, the printer displays an error message > stating the document did not print due to an error. > > > > My company's IT department representative took my system, backed it up, > and then reimaged the entire system. Once I got it back, I reinstalled > the following: > > * > ? ? ? ?Installed Adobe Creative Suite (Design) 3 > * > ? ? ? ?Installed Acrobat 8 Professional and FrameMaker from the > original CDs > * > ? ? ? ?Installed FrameMaker update patches (p266; p273 and p277) and > FrameMaker 8.0 XP SP3 Fix > * > ? ? ? ?Removed and installed printers (local and Adobe PDF) > * > ? ? ? ?Downloaded all Adobe updates > > Now I can print to pdf, but as I mentioned above, the pdf is arbitrarily > missing lines of text up to including missing paragraphs. > > > > > > > Dick > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Dick Tracy > Technical Writer > Phoenix Controls > 75 Discovery Way > Acton, MA 01720 > (978) 795-3497 > > P Please print this e-mail only if necessary! > > > _______________________________________________ > > > You are currently subscribed to framers as jeff.coatsworth at > jonassoftware.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonassoftware.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > _______________________________________________ > > > You are currently subscribed to framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
