I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors.
I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server. The PDF shared review process has been working great for, hmm, a year or more (I got TCS2 soon after it was released). Recently, I've been having problems with new comments not posting even after author's selected Publish Comments. This morning I'm missing comments that I know were successfully posted in the share reviewed PDF yesterday. Asking reviewers to update their version of Acrobat 8 and higher (Open Acrobat and perform Help >> Check for updates... then installing any updates) fixes the new comments not posting problem. However, after updating, reviewers get upset when I also ask them to redo their comments. Not seeing comments that I know were there previously scares me. This is all a bit odd, since PDF shared review has behaved perfectly until recently. Even when I went from XP to Win7 on a new computer a few months back, PDF shared review continued to work great. Since having the reviewers Help >> Check for updates... in their copy of Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe or Windows upgrade changed the playing field, so to speak. Anyone else seeing problems like mine? What do you think the problem is? Richard ______________________________ Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.inch at inficon.com http://www.inficon.com _______________________________ NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments.
