I've had good outcomes with Revo Uninstaller, with the full-scale deep clean. There's a pro version, but the freeware is meaty, too, and has sufficed for me: http://www.revouninstaller.com/revo_uninstaller_free_download.html. I've used it successfully with both XP and Win 7.
-----Original Message----- From: [email protected] [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Matt Sullivan Sent: Friday, March 04, 2011 2:01 PM To: 'John Sgammato'; framers at lists.frameusers.com Subject: RE: trouble installing TCS3 with CS5 DP Which OS? Under XP if the Uninstaller and Win Add/Remove Programs control panel didn't work I used the Window Install Cleanup Utility (or something with a name suspiciously close to that..) to remove old installs and/or versions (including patches). That always did the trick. However under Win7, that app is no longer supported. -Matt Matt Sullivan Director of Training | roundpeg, Inc. P: 714.960.6840 | F: 360.230.7269 | matt at roundpeg.com 4590 MacArthur Blvd., Suite 620 | Newport Beach, CA 92660 www.roundpeg.com -----Original Message----- From: [email protected] [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato Sent: Friday, March 04, 2011 6:03 AM To: framers at lists.frameusers.com Subject: trouble installing TCS3 with CS5 DP I have had Adobse CS5 Design Premium for some time, and am now adding TCS3. FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new to this system, and I don't know what the relationship is with TCS3's Acrobat X and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's Photoshop. It's not working. FM10 and RH9 always fail to install, but everything else seems to install OK. I get some failure messages relating to AdobeHelp and other things that seem to be under the covers, and a number that refer to things that pre-exist without upgrade paths to the new versions, but no obvious conflicts with the main products - nonetheless it is those that fail to install. Adobe Support has escalated this, but is still flailing about wildly three days later. Has anyone else had similar experiences with CS5 and TCS3? John Sgammato Principal Technical Writer Imprivata, Inc Lexington, MA 02421 _______________________________________________ You are currently subscribed to framers as matt at grafixtraining.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/matt%40grafixtrainin g.co m Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as jim.pinkham at voith.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jim.pinkham%40voith. com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
