?  I told him the page formatting elements must be the same across all book 
chapters (we call them sections), or else the book (manual) comes across 
looking like a kludge of different stuff from different sources. He disagrees.
I am amazed that he can disagree! In my experience, the quality of a company?s 
web site and its documentation is a _clear_ indicator.
If an organization cannot take the time and trouble to make sure their 
documentation is accurate and has a ?consistent? look-and-feel, I worry about 
the same sloppiness in the rest of the company, their products and their 
support.
Analogous to spelling errors in resumes ? it gains candidates an _automatic_ 
black mark.
Z
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