Thank you, Simon! That was exactly the problem! I turned off Microsoft Security Essentials [MSE] and that solved the problem. I first tried to disable the Adobe .exe files - that didn't help. I had to disable MSE. I did alert the folks I had talked to at Adobe support, so hopefully they can post something and be able to support customers with this problem in the future.
I can't imagine how you sleuthed this solution in the first place, but I sure am glad you did!! Thanks again! -Shelly Simon wrote .. Are you perhaps using Microsoft Security Essentials [MSE] on your workstation? I have found from experience with customers that the Microsoft Anti-virus Solution is way too aggressive, and was causing FrameMaker and/or Acrobat Distiller to hand while attempting to print any graphics that contained transparency areas. If your company has a different Anti-virus suite available, I recommend uninstalling MSE, and switching. If you don't have that option, you will need to configure MSE to exclude processes FrameMaker.exe, and Acrobat.exe, and perhaps add folder exclusion too. Regards // Simon BUCH On 06/03/2013 04:56, Shelly Schneider wrote: I have cover art using a PDF file. The cover bleeds on all edges. I have been using this from at least Frame 7 up through Frame 10, with no issues. My company purchased FrameMaker 11 and Acrobat Pro 11 for a new 64 bit computer. Frame hangs when I try to Save as PDF or print to .ps using the Adobe PDF printer, both with the latest updates. A one-page frame file with just the cover will hang. Other, smaller pdfs sprinkled throughout my docs cause no problems. If I replace the cover art with a jpg or png file, I can make a pdf, but the quality is not the same. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130310/5d672655/attachment.html>
