In the credit where it's due department, the whole project would have failed except for Rick Quatro's scripts and knowledge.
On Wed, Mar 9, 2016 at 4:03 PM, Art Campbell <art.campb...@gmail.com> wrote: > Yves, I helped John put together his solution, and while Salesforce may use > DITA for its own doc, to import into the Knowledge product (this is not the > parent Salesforce product), you have to package the content in a suitable > format for importing into a proprietary database using well formed HTML and > package it in small chunks, with a CVS map file, into a ZIP that the > Knowledge import tool can parse. > > It isn't anywhere nearly as easy as just picking the right standard to > adhere to and to which to prep the documentation unless you're writing in a > database-based system already. > > It can be done, and John's solution is as elegant as it's likely to get... > but it's still a lot of hoops. > > The real solution is to lean on Adobe to support database export or a > database CMS such as WordPress as a Publishing target. > > > Art Campbell > art.campb...@gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent and > a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > I support www.TheGrotonLine.com, hyperlocal news for Groton MA. > > On Wed, Mar 9, 2016 at 3:47 PM, Yves Barbion <yves.barb...@gmail.com> > wrote: > > > Hi Robyn > > > > Salesforce uses DITA for their documentation. Just google "salesforce" > and > > "dita" for more info. FrameMaker supports DITA, and you get enhanced DITA > > support with Leximation's DITA-FMx plugin. oXygenXML supports DITA too > and > > runs on Windows and Mac, so DITA seems like an obvious choice to me. > > > > Kind regards > > > > Yves Barbion > > www.scripto.nu > > > > On Wed, Mar 9, 2016 at 9:26 PM, Robyn Chittister < > rchittis...@vlocity.com> > > wrote: > > > > > Hello, > > > > > > Does anyone use FrameMaker and then integrate that documentation with > > > Salesforce? > > > > > > I'm 1 of 1-1/2 technical writers at a start up that creates cloud apps > > for > > > Salesforce. We are currently using Salesforce Knowledge to create and > > > deliver our documentation. Knowledge is possibly the worst > documentation > > > tool I have ever used. We've been looking at various single-sourcing > > > solutions, and we're down to MadCap Flare and FrameMaker. > > > > > > I'm a FrameMaker user from way back - I started with FM+SGML 5.5 in > > 1999. I > > > developed templates and tools for FM+SGML and FM+XML from 1999-2005. > I've > > > used FM 12 in an unstructured environment, and am happy to see the > > > improvements. I'm not sure how many improvements there have been in the > > > structured environment, however. I've tried to contact Adobe, and have > > > gotten a human being to say he'll give my questions to a solutions > > > specialist to answer. Knowing Adobe, I'm not going to hold my breath. > > > > > > My questions are: > > > > > > - Is anyone here writing doc for Salesforce or Salesforce apps? If > so, > > > what tools do you use? > > > - Is there a good comparison of the most recent versions of Flare v. > > FM? > > > The only ones I've been able to find are from several years ago. > > > - Is anyone here using FM+XML (either v12 or 2015) who could answer > > some > > > specific questions I have about it? > > > > > > > > > We're a Mac house, so I can't just download the trial versions. We > > > understand that we will need to get me set up with a VM and Windows to > > use > > > the software we choose. > > > > > > Thanks in advance for any help you can provide. > > > > > > ~Robyn > > > > > > -- > > > > > > > > > *Robyn Chittister | Senior Technical Writer* > > > > > > E: rchittis...@vlocity.com | P: 925.695.5710 | W: www.vlocity.com > > > <http://www.vlocity.com/> > > > _______________________________________________ > > > > > > This message is from the Framers mailing list > > > > > > Send messages to framers@lists.frameusers.com > > > Visit the list's homepage at http://www.frameusers.com > > > Archives located at > > > http://www.mail-archive.com/framers%40lists.frameusers.com/ > > > Subscribe and unsubscribe at > > > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > > > Send administrative questions to listad...@frameusers.com > > > > > > > > > > > -- > > Yves Barbion > > www.scripto.nu > > _______________________________________________ > > > > This message is from the Framers mailing list > > > > Send messages to framers@lists.frameusers.com > > Visit the list's homepage at http://www.frameusers.com > > Archives located at > > http://www.mail-archive.com/framers%40lists.frameusers.com/ > > Subscribe and unsubscribe at > > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > > Send administrative questions to listad...@frameusers.com > > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > -- <http://www.actifio.com/> *John Sgammato, Documentation Architect* *e* john.sgamm...@actifio.com *c* 508.927.2083 *t* @actifiodocs <http://twitter.com/actifiodocs> 333 Wyman Street, Waltham, MA 02451 <http://twitter.com/actifio> <http://www.linkedin.com/company/399246> <https://plus.google.com/102870897962348937868/posts> <http://www.youtube.com/user/actifio> <http://www.actifio.com/> *Manage, access, and protect your data with a single platform that saves you time, money, and complexity.* _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com