Try downloading the latest installer: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html#download_11_10
XI is supposed to be supported through 15 Oct. 2017. https://www.adobe.com/support/products/enterprise/eol/eol_matrix.html#86 On Mon, Oct 17, 2016 at 10:28 AM, Tammy Van Boening <[email protected]> wrote: > Since Adobe monitors this list, hopefully this will get someone to pull > their head out of their backside and provide customer service!!! I have a > legally purchased fully licensed copy of Adobe Acrobat XI. I am having to > set up a new laptop, which includes my Adobe products (which I want to do > about as much as Custer wanted another Indian!). I deactivated my > installation of Acrobat XI on my old laptop and I am attempting to install > Acrobat XI on my new laptop. The installation appears to be going just fine > and then blam. . . I get a message about having to rollback the installation > and the installation is rolled back and nuked and I get the message that the > installation was unable to complete, but absolutely NO error code/nothing to > assist or hint as to what is the issue. > > I am installing on a Windows 7 64-bit Dell E6420 Latitude that has MORE than > enough RAM for what I am installing. (and that's exactly the setup of my old > laptop on which I deactivated the copy.) > > I tried to call Adobe support, but after I get through IVR h*ll, and follow > all the prompts correctly, I get the absolutely useless message that Adobe > does NOT provide phone support for my product. Really???? Why is this? So, > of course, I have to resort to chat and after 35 minutes of frustration with > the "helpful" Adobe CSR, I gave up. . . > > First, email is NOT the way to go bluntly with the language barrier that I > was experiencing, and second, the dude was obviously multi-tasking because > there were many lapses of several minutes during our useless chat where he > did not respond at all to my inquiries or acknowledge that I had provided > him the requested information. > > Really Adobe, this is how you treat someone who has been a customer since > '96??? > > I need help troubleshooting this installation and getting it up and running > - there should NOT be an issue with what is supposed to be a plug and play > installation from a CD and with a valid license number. _______________________________________________ This message is from the Framers mailing list Send messages to [email protected] Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to [email protected]
