Hi Monique, Can you restore the folder the PDF is in, to just before you mistyped the password?
Louise Louise Kaufman 1502 Meadowbrook Drive Mason City, IA 50401 641.424.2138 [email protected] ----- Original Message ----- From: "Monique Semp" <[email protected]> To: [email protected] Sent: Friday, October 28, 2016 3:16:48 PM Subject: [Framers] how to get Acrobat (shared review) to prompt for password ? Hello, Framers, Although not specifically a FrameMaker problem, I figure an Acrobat Review problem is close enough... I’m using Acrobat DC Pro, although I don’t think this problem is version-specific (I believe I’ve had it before). My shared review process has been working fine. But because of IT policy, I had to change my passwords, including for accessing the network share\folder that’s used to manage the shared review comments. When I opened a shared review PDF, Acrobat did ask me for the password. Unfortunately, I mistyped it, and now I cannot figure out how to get Acrobat to ask me again for the password so I can enter the correct one. And so of course I can’t retrieve or publish comments. How do I get Acrobat to ask me for the password?! (I know there’s a way; I had this happen before. But I foolishly didn’t note the answer, and I cannot find it now. I did try the “new use * /d” command, which I thought fixed things before. I also tried stopping the Adobe Synchronizer process and deleting the Collab and Synchronizer folders, but that didn’t elicit the wished-for prompt.) Any ideas? Thanks so much, -Monique _______________________________________________ This message is from the Framers mailing list Send messages to [email protected] Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to [email protected] _______________________________________________ This message is from the Framers mailing list Send messages to [email protected] Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to [email protected]
