Stefan, I'm running Acrobat XI Pro. My selected setting for updates
is "Automatically download updates, but let me choose when to install
them." There is an update ready to install but I have not installed
it. Yet the problem went away on April 28 as mysteriously as it
appeared on April 27. Thus has been the case, it appears, for the
zillion other users. So something got updated automatically, and
that's what I'm trying to figure out. Can you refer me to someone who
can research this for me?
Carol
At 02:03 PM 5/2/2017, you wrote:
Hi Carol,
unfortunately I cannot help regarding this. As far as I know, this
issue has nothing to do with FrameMaker. As far as I understand from
quickly scanning the thread you linked (which points to the Acrobat
forum) it has something to do with a Microsoft Visual C++ 2015
Redistributable Package that was not present on some of the user's systems.
Please understand that I cannot give any answers regarding your
Windows configuration and what Microsoft updates in any way on your system.
However, what I can tell you for sure is, that there is no automatic
update (or uninstalling updates) in any FrameMaker in any version up
to FrameMaker 2017. There is not even an automated check for updates
- you have to trigger that manually. Situation might be different,
if you have installed FrameMaker in a larger enterprise ecosystem
and your admin rolls out updates to your system automatically.
As far as I understand, this has nothing to do with FrameMaker. My
understandin is, that it has to do with some Updates in Acrobat that
were rolled out. This change has been made to ensure the software is
using runtimes that Microsoft is currently supporting. The problem
occurred, as far as I understand, because the update did not check
if Microsoft Visual C++ 2015 Redistributable Package is actually
installed on the user system. But I'm really not an expert in this field.
You might want to check your Acrobat setting. In Acrobat Pro DC, go
to > Edit > Preferences and select "Updates" on the left in the
categories. There you can activate / deactivate "Automatically
install updates". What does it say in your system?
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
-----Original Message-----
From: Framers
[mailto:[email protected]] On
Behalf Of Carol J. Elkins
Sent: Tuesday, May 2, 2017 20:51
To: [email protected]
Subject: [Framers] Question for Stefan Gentz re the April 27
AdobeGCClient.exe System Error
Stefan, I hope that you can help sort something out that has
bothered me ever since the April 27 Adobe system error occurred.
That was the one where users trying to start Framemaker, Acrobat,
and/or Distiller suddenly experienced this error: "The program can't
start because MSVCP140.dll is missing from your computer." There was
a huge flurry of posts to adobe's forums (see
https://forums.adobe.com/thread/2308268). The end result is that the
problem was created by an update that Adobe pushed out and they
resolved it the next day by rolling back the update.
The part of this that has me confused is that I should not have ANY
updates to ANYTHING being pushed onto my system. I'm running Windows
7 64-bit and Framemaker 12. My OS is set to never allow Windows to
update anything automatically. Obviously I'm not using Adobe CC so
any auto-updates should not occur.
So 1) how did I receive the initial update that caused this problem;
and 2) how did I receive the roll-back to the update that fixed the
problem? What part of "no automatic updates to my system" is being
bypassed here?
Thanks for any information you can glean and share with us regarding
this issue.
Carol Elkins
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