I am having a similar issue. I upgraded from Adobe Tech Comm Suite 2015 to Adobe Tech Comm Suite 2019 last week. Since that installation, I cannot right-click a file and choose to open with Frame 2015. The only option is to open with Frame 2019. I have tried to change the file association for .book and .fm files back to Frame 2015, but I do not even SEE that option any longer.
I contacted Adobe Support and after more than an hour on the phone with them, there was no resolution. The Support person went through the same troubleshooting steps I had already performed (not once but 3-4 times), then told me I didn't have Frame 15 on my computer even though Frame 2015 was open and she was looking at it! Then she said I must not have permissions to run the program -- although, clearly I had the appropriate permissions since I had the program open. The only change to my computer before this happened was the installation of ATC 2019. A week later and several voice mails / emails from Adobe Support, this issue is not resolved although I do have a workaround. I open Frame 2015, then browse to the file I want to open. Much simpler to be able to right-click and open a file. Good luck with Adobe Tech Support. Carole M -----Original Message----- From: Framers <framers-bounces+carolemccormick=sunnuclear....@lists.frameusers.com> On Behalf Of framers-requ...@lists.frameusers.com Sent: Tuesday, January 28, 2020 4:02 PM To: framers@lists.frameusers.com Subject: Framers Digest, Vol 166, Issue 17 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Questions? Contact the Help Desk. Send Framers mailing list submissions to framers@lists.frameusers.com To subscribe or unsubscribe, visit http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com You can reach the person managing the list at framers-ow...@lists.frameusers.com When replying, please edit your Subject line so it is more specific than "Re: Contents of Framers digest..." Today's Topics: 1. Installing FrameMaker 19. (Richard Melanson) 2. Re: Installing FrameMaker 19. (Jeff Coatsworth) 3. ISO character Entities (cuc tu) 4. Re: ISO character Entities (cuc tu) 5. Re: ISO character Entities (cuc tu) ---------------------------------------------------------------------- Message: 1 Date: Tue, 28 Jan 2020 15:07:43 +0000 From: Richard Melanson <rmelan...@highresbio.com> To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: [Framers] Installing FrameMaker 19. Message-ID: <bn8pr14mb33136a6786ecc18cf71f0954d0...@bn8pr14mb3313.namprd14.prod.outlook.com> Content-Type: text/plain; charset="us-ascii" Hi Everyone, I have been working on this issue off and on for 5 days if you include today. I have installed Adobe Tech Comm Suite 2017 including FrameMaker. I upgraded JUST FrameMaker from 2017 to 2019. Every time I try and install 2019, I get an error that 2017 cannot be found. I even enter the correct serial number for 20129, the Adobe installer acknowledges I am using the correct serial number but again says it cannot find 2017. I feel very stupid having to ask the list about an installation issue, so please don't be too hard on me. :-) Thank you for any and all help you can give me Everyone. Rick Richard Melanson Technical Writer|HighRes Biosolutions T:781.932.1912x1160|rmelan...@highresbio.com www.highresbio.com??? This e-mail message may contain confidential information and may not be used by anyone but the intended recipient. If you are not the intended recipient, you are hereby notified that any use or dissemination of this message is strictly prohibited. If you received this message in error, please notify HighRes Biosolutions immediately by reply email. Then delete this message from your system. Thank you. ------------------------------ Message: 2 Date: Tue, 28 Jan 2020 15:12:56 +0000 From: Jeff Coatsworth <jeff.coatswo...@jonasclub.com> To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Installing FrameMaker 19. Message-ID: <2cd159e2a66c45f19039f93528a6d...@jonasclub.com> Content-Type: text/plain; charset="iso-8859-1" Give the FM people a call at tcs...@adobe.com. ________________________________ From: Framers <framers-bounces+jeff.coatsworth=jonasclub....@lists.frameusers.com> on behalf of Richard Melanson <rmelan...@highresbio.com> Sent: January 28, 2020 10:07 AM To: An email list for people using Adobe FrameMaker software. Subject: [Framers] Installing FrameMaker 19. Hi Everyone, I have been working on this issue off and on for 5 days if you include today. I have installed Adobe Tech Comm Suite 2017 including FrameMaker. I upgraded JUST FrameMaker from 2017 to 2019. Every time I try and install 2019, I get an error that 2017 cannot be found. I even enter the correct serial number for 20129, the Adobe installer acknowledges I am using the correct serial number but again says it cannot find 2017. I feel very stupid having to ask the list about an installation issue, so please don't be too hard on me. :-) Thank you for any and all help you can give me Everyone. Rick Richard Melanson Technical Writer|HighRes Biosolutions T:781.932.1912x1160|rmelan...@highresbio.com www.highresbio.com???<http://www.highresbio.com???> This e-mail message may contain confidential information and may not be used by anyone but the intended recipient. If you are not the intended recipient, you are hereby notified that any use or dissemination of this message is strictly prohibited. If you received this message in error, please notify HighRes Biosolutions immediately by reply email. Then delete this message from your system. Thank you. _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ------------------------------ Message: 3 Date: Tue, 28 Jan 2020 15:22:27 +0000 From: cuc tu <cu...@hotmail.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Subject: [Framers] ISO character Entities Message-ID: <byapr05mb499825a68eba776cb7d0fbb9fd...@byapr05mb4998.namprd05.prod.outlook.com> Content-Type: text/plain; charset="iso-8859-1" Hi All, I'm saving structured XML files and am looking for how to define character entities for the degree ? and mu ? symbols. I noticed percent % comes out as a character entity (& percnt ; ) so I searched for that term and found a couple of files: C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (1 hit) Line 32: <!ENTITY percnt "%"> <!-- PERCENT SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (1 hit) Line 52: entity "percnt" is fm char 0x0025; Is this looking in the right direction? It seems I could just add a couple of lines to these files if I knew how to code it properly (°), (µ). Thanks for any guidance. C2 ------------------------------ Message: 4 Date: Tue, 28 Jan 2020 15:48:15 +0000 From: cuc tu <cu...@hotmail.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Subject: Re: [Framers] ISO character Entities Message-ID: <byapr05mb4998101fb2ab1e1a298e9643fd...@byapr05mb4998.namprd05.prod.outlook.com> Content-Type: text/plain; charset="iso-8859-1" Sorry All, I should have looked a little more. I found that the entity declarations already exist but are not working.? C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (2 hits) Line 43: <!ENTITY micro "µ"> <!-- MICRO SIGN --> Line 43: <!ENTITY micro "µ"> <!-- MICRO SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (3 hits) Line 75: entity "micro" is fm char 0x6d in "FmSymbol"; Line 76: /* entity "micro" is fm char 0x00B5; */ Line 77: /* MICRO SIGN */ C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (2 hits) Line 45: <!ENTITY deg "°"> <!-- DEGREE SIGN --> Line 45: <!ENTITY deg "°"> <!-- DEGREE SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (3 hits) Line 81: entity "deg" is fm char 0xb0 in "FmSymbol"; Line 82: /* entity "deg" is fm char 0x00B0; */ Line 83: /* DEGREE SIGN */ I also tried typing the characters in using the FM character palette using the same hex codes and they still come out as characters rather than entities. Related, only one of the less-than-equal-to or greater-than-equal-to characters is converted too. Is this a bug in this version of FM? Thanks, C2 ============ Hi All, I'm saving structured XML files and am looking for how to define character entities for the degree ? and mu ? symbols. I noticed percent % comes out as a character entity (& percnt ; ) so I searched for that term and found a couple of files: C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (1 hit) Line 32: <!ENTITY percnt "%"> <!-- PERCENT SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (1 hit) Line 52: entity "percnt" is fm char 0x0025; Is this looking in the right direction? It seems I could just add a couple of lines to these files if I knew how to code it properly (°), (µ). Thanks for any guidance. C2 ------------------------------ Message: 5 Date: Tue, 28 Jan 2020 16:09:01 +0000 From: cuc tu <cu...@hotmail.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Subject: Re: [Framers] ISO character Entities Message-ID: <byapr05mb4998a30ae993543ce42c7d1bfd...@byapr05mb4998.namprd05.prod.outlook.com> Content-Type: text/plain; charset="iso-8859-1" All, this can be disregarded. My eyes came into focus and I now see the comment marks. Thanks, C2 ________________________________ From: cuc tu <cu...@hotmail.com> Sent: Tuesday, January 28, 2020 7:48 AM To: framers@lists.frameusers.com <framers@lists.frameusers.com> Subject: Re: ISO character Entities Sorry All, I should have looked a little more. I found that the entity declarations already exist but are not working.? C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (2 hits) Line 43: <!ENTITY micro "µ"> <!-- MICRO SIGN --> Line 43: <!ENTITY micro "µ"> <!-- MICRO SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (3 hits) Line 75: entity "micro" is fm char 0x6d in "FmSymbol"; Line 76: /* entity "micro" is fm char 0x00B5; */ Line 77: /* MICRO SIGN */ C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (2 hits) Line 45: <!ENTITY deg "°"> <!-- DEGREE SIGN --> Line 45: <!ENTITY deg "°"> <!-- DEGREE SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (3 hits) Line 81: entity "deg" is fm char 0xb0 in "FmSymbol"; Line 82: /* entity "deg" is fm char 0x00B0; */ Line 83: /* DEGREE SIGN */ I also tried typing the characters in using the FM character palette using the same hex codes and they still come out as characters rather than entities. Related, only one of the less-than-equal-to or greater-than-equal-to characters is converted too. Is this a bug in this version of FM? Thanks, C2 ============ Hi All, I'm saving structured XML files and am looking for how to define character entities for the degree ? and mu ? symbols. I noticed percent % comes out as a character entity (& percnt ; ) so I searched for that term and found a couple of files: C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\iso-num.ent (1 hit) Line 32: <!ENTITY percnt "%"> <!-- PERCENT SIGN --> C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\isoents\isonum.rw (1 hit) Line 52: entity "percnt" is fm char 0x0025; Is this looking in the right direction? It seems I could just add a couple of lines to these files if I knew how to code it properly (°), (µ). Thanks for any guidance. C2 ------------------------------ Subject: Digest Footer _______________________________________________ This daily digest is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ------------------------------ End of Framers Digest, Vol 166, Issue 17 **************************************** __________________________________________________________________ Carole McCormick Technical Writer Sun Nuclear Corporation 3275 Suntree Blvd. Melbourne, FL 32940 Tel: +1 321-259-6862 x2282 Fax: +1 321-259-7979 www.sunnuclear.com<https://www.sunnuclear.com/> CONFIDENTIALITY NOTICE: The information contained in this email (including any attachments) is legally privileged and confidential information intended for the sole use of the individual(s) or entity named in the message header. If you are not the intended recipient, you are hereby notified that any dissemination, copying or taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this message in error, please notify the sender of the error and delete this message. _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com