Way back in the dark ages, when FrameMaker was first ported to Windows,
I worked with a FM staff member, Mercedes (still fondly remember her),
to address bugs and issues. She sent me updates via overnight courier
and these were multiple disk sets, calling for a fresh install. The
reason I remember her name is because we talked almost daily and
installation disks arrived weekly or more until the issue count dropped.
Of course, I don't expect this level of customer service anymore from
any software publisher, but through the years I have had bits and pieces
of exemplary support. On a contract to bring a trade book to press, I
worked with Dov over the phone as to why illustrations with schematics
wouldn't reproduce lines. and this from the printer's site in Michigan.
More recently, I worked with Adobe to resolve an issue where importing
and converting a MS Word document crashed FrameMaker (MS Word Track
Changes caused the problem - this was last year).
I am not happy with the subscription model as I believe it's an
egregious affront to hold the software hostage when missing a
subscription payment. From a business point of view, it's a cash flow
solution, reducing the seasonal vagaries of software sales. But it's not
customer-centric. And this is a problem.
A while back, someone on this forum mentioned difficulty finding a
FrameMaker manual. I have a 1241 page Adobe PDF version dated June 1,
2021 on the cover page. It's a 46MB file, but if anyone wants a copy,
I'll post it where it can be downloaded.
Dennis Hays
Ex-Publisher of the now-extinct InFrame Magazine
Böðvar Björgvinsson wrote on 10/20/2021 7:54 AM:
Dear Wim,
I do think Adobe reads this list, at least from time to time. So it is
IMNSHO essential that we discuss, not only the day-to-day problems we are
facing in our tasks with FM but also its pros and cons. I for one welcome
the discussion of the attitude that Adobe seems to show regarding
development, pricing, etc. of FrameMaker. I am of the view that Adobe is
(intentionally?) making it less of a competitor to InDesign by refusing to
add features that ID has and we have asked for to be added to FM. If they
did, and if they would enable you freely to add spell checker and
hyphenation for your language of choice, FM would be the absolutely best
tool for writing, editing, publishing any kind of literature. Then even I
would pay for upgrades. Until then I am not upgrading. I can do with older
versions quite easily.
Kind regards,
Bodvar Bjorgvinsson (retired)
Iceland.
--
DENNIS
Hays
Quantum Mechanic
<https://www.linkedin.com/in/dennishays/>
+1 518.779.2322
[email protected]
www.HaysDesign.com <https://www.postbox-inc.com>
11 Circle Dr
Castleton NY 12033-9526
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