Hi Plone UI team, I would like to discuss some UI related issues that were raised during the PLIP review of plone.app.discussion (by eleddy and cah190).
https://dev.plone.org/plone/ticket/9288 PLIP REVIEW: Moderating comments by changing the workflow is gross. I think it's work the extra effort here to add a moderate comments checkbox to the add on configuration. QUESTION: In order to activate the moderation workflow for comments, the user has to go to the types control panel, choose the "comment review workflow" for the "comment" type. Is it ok to just add a checkbox in the discussion control panel to enable the comment review workflow for comments? In general, is it ok to duplicate configuration options in Plone control panels? PLIP REVIEW: In the discussion settings, globally enabling comments is insanely confusing. I don't even understand what it does. I think that this should either do what it says - "Globally enable comments" - or remove it. QUESTION: When we started with pad the consensus was, that by default, commenting would be globally disabled (if pad has become a core component of Plone). This is why there is a "globally enable comments" option. Should be change that? PLIP REVIEW: Removing a comment at the top level of a thread removes all comments underneath. This isn't ok and I think will lead to some frustration. I'm not sure how this reworks the commenting threads and display et al. I have seen in practice that deleting a potentially offensive comment just replaces the content of the comment with a message that says "This comment has been deleted by the moderator." This keeps the flow of conversation going and doesn't make people mad when their potentially relevant comment is deleted. QUESTION: I agree that the behaviour described above is nicer than the current implementation. I think we even have a user story describing this as a feature. Though, I think the current way of deleting the comment with all its replies is ok for now. Do you think that the current implementation is something that we/the user could live with? PLIP REVIEW: The delete button to the far right of the comment is insanely confusing. I think this could use some UI review. QUESTION: See screenshot attached (pad-delete-button.png). I moved the delete button away from the reply button for two reasons: 1) I wanted to avoid clicking the delete button by accident if a user wants to reply. 2) To make it more clear which comment is deleted when hitting the button. I'm happy to hear any suggestions for improving the UI. PLIP REVIEW: I do not like seeing the "Moderate Comments" so highly visible in the user actions when moderation is disabled by default and requires changing workflows to enable. QUESTION: See screenshot attached (pad-moderate-comments.png). I agree. Would it be ok to just show the "moderate comments" entry if comment moderation is enabled? Another related question is: Should the admin be able to access the comment batch moderation panel ("moderate comments") even if comment moderation is disabled? Cheers, Timo
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