I've had it before where the cartridge was to tight and it had to work for a 
bit before pulling the film, which sounds like this one...

On Oct 5, 2011, at 3:57 PM, Jason Halprin wrote:

> If I had to guess (and I am very much guessing here), the shop is likely 
> correct and the camera claw is having difficulty pulling the film down 
> (though that clip looked mighty stable...so it works splendidly for 6 seconds 
> at the end of the roll?). However, it's possible that this was a fluke and 
> that particular cartridge of film was defective. I've rarely come across a 
> super 8 camera that I couldn't find some technical or mechanical deficiency 
> with, but not all of them result in an unworkable camera.
> 
> Might it be cheaper to try and shoot a roll of B&W reversal, and get that 
> roll processed before declaring it unfit and giving a refund of any sort?
> 
> -Jason Halprin
> 
> From: Kevin Timmins <[email protected]>
> To: [email protected]
> Sent: Wednesday, October 5, 2011 5:31 PM
> Subject: [Frameworks] Camera Problems
> 
> Hi all, 
> 
> I have a super 8 query regarding a camera I sold a while back. I'm trying to 
> figure out what's happened. Now I tested the camera before sending it out and 
> got images/the film pulled through fine. 
> 
> Here is what the buyer has said has happened after using a film cartridge 
> (100d, with correct settings, etc) developed by a lab in soho:
> 
> "they called to say that only a six second burst had come out. It so happened 
> to be the last 6 second burst that I did owing to the fact that the film 
> counter had reached 50ft. After getting the film back and looking the 
> exposure is great. I have taken it for a free look over by a pro camera shop 
> in soho. They have said that the film is not going through the gate, and that 
> the claw is not grabbing the notches on the film. They also said it was very 
> dry inside the camera. I understand what all of this means, I have a good 
> understanding of how cameras still and now moving work. They quoted £129.99 + 
> v.a.t for a full service and mend with a six month guarantee. This is lots of 
> money for what was supposed to be some fun."
> 
> Ok now like I said I tested the camera and it pulled through/developed fine. 
> Also what confuses me is he says the film is not going through the gate, the 
> claw is not grabbing the notches of the film? Why then did that 6 second 
> burst work?
> 
> Here is an online video of the footage that came out:
> 
> http://www.youtube.com/watch?v=V3C3Kcqn_Pg
> 
> Can anyone tell me what they think of this footage and the general situation 
> or come up with some explanation? If the camera is genuinely faulty I would 
> give the buyer at least a partial refund, however the buyer has told me that 
> the soho shop dismantled the camera (which makes me a little dubious about 
> sending a refund as it's not how I sent it out and there could be some 
> tampering going on). Also this soho shop sounds a bit steep with their 
> prices, does anyone know anything about this shop in soho?  
> 
> Sorry if anyone on here actually works at this soho shop, I don't want to 
> imply there is anything suspicious going on, I just want to get to the bottom 
> of this and come to a fair conclusion.  
> 
> Thanks
> Kev
> 
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