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:charles:chadwick:
:artist:filmmaker:
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Begin forwarded message:

> From: "Kodak's Entertainment Imaging" <ko...@reply.catalystinc.com>
> Date: October 16, 2014 at 1:08:09 PM PDT
> To: <infiltration...@gmail.com>
> Subject: Important Changes to Motion Picture Film Distribution & Customer 
> Service
> Reply-To: "Kodak" 
> <reply-fe5710777c63047c761d-32486288_html-690207916-3409...@reply.catalystinc.com>
> 
> 
> View in a webpage
>  
>  
> 
>       
> InMotion
> News from Kodak Entertainment Imaging
> 
> 
> New Direct Shipping Model
> 
> Kodak is in the midst of optimizing its motion picture film distribution by 
> moving to a direct ship model, serving customers from our manufacturing 
> facility in Rochester. As such, today we are announcing some changes in the 
> way we distribute our motion picture products and provide customer service 
> within the United States. 
> 
> Effective Monday November 3, 2014: 
> Reflective of our newly centralized service and support model, normal 
> customer service telephone hours will now be Monday thru Friday, 8am to 5pm 
> Eastern Time. 
> 
> All orders will continue to be placed either by calling 1-800-621-FILM (3456) 
> and pressing prompt 1, or by sending an e-mail outlining your order, a 
> purchase order number where applicable, "ship to" information, your Kodak 
> account number, or credit card information, to eiameri...@kodak.com.* 
> 
> *Please note: Unless otherwise arranged, Kodak will ship your order from our 
> Rochester Distribution Center to your provided address via a common carrier 
> of Kodak's choice. Anticipated delivery will be five (5) working days after 
> the date of your order. When possible, expedited delivery is available at 
> your sole expense. 
> 
> In addition: 
> •     "Will Call" service in the New York City area will no longer be 
> provided.
> •     Our Hollywood Distribution Facility will relocate to PRO-TEK Vaults, in 
> Burbank California. Limited pick-up capabilities will be available from that 
> location.
> •     Kodak's ShootSaver service will no longer be available.
> 
> As we have done for over a century, Kodak continues to provide motion picture 
> products and support to filmmakers not only in the United States, but 
> worldwide. Should you have special needs please contact your Kodak Account 
> Manager or visit our website
> www.kodak.com/go/motion. 
> 
> Thank you for your patience and support as we launch this new delivery 
> process. Everyone here at Kodak looks forward to working with you now and 
> into the future. 
> 
> 
> Sincerely, 
> 
> Bruce A. Berke
> Manager Sales, Marketing & Administration
> Kodak Entertainment Imaging
>               
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> Kodak Email Privacy Policy:
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> If you do not wish to receive promotional emails from Kodak's Entertainment 
> Imaging Team, please unsubscribe. 
> The sender of this email is Kodak's Entertainment Imaging Team, 343 State 
> Street, Rochester, NY 14650. 
> 
> www.kodak.com/go/motion | 1.800.621.FILM for US&C
> ©Kodak, 2013. Kodak is a trademark.
>  
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