____ :charles:chadwick: :artist:filmmaker: www.charleschadwick.org
Begin forwarded message: > From: "Kodak's Entertainment Imaging" <[email protected]> > Date: October 16, 2014 at 1:08:09 PM PDT > To: <[email protected]> > Subject: Important Changes to Motion Picture Film Distribution & Customer > Service > Reply-To: "Kodak" > <reply-fe5710777c63047c761d-32486288_html-690207916-3409...@reply.catalystinc.com> > > > View in a webpage > > > > > InMotion > News from Kodak Entertainment Imaging > > > New Direct Shipping Model > > Kodak is in the midst of optimizing its motion picture film distribution by > moving to a direct ship model, serving customers from our manufacturing > facility in Rochester. As such, today we are announcing some changes in the > way we distribute our motion picture products and provide customer service > within the United States. > > Effective Monday November 3, 2014: > Reflective of our newly centralized service and support model, normal > customer service telephone hours will now be Monday thru Friday, 8am to 5pm > Eastern Time. > > All orders will continue to be placed either by calling 1-800-621-FILM (3456) > and pressing prompt 1, or by sending an e-mail outlining your order, a > purchase order number where applicable, "ship to" information, your Kodak > account number, or credit card information, to [email protected].* > > *Please note: Unless otherwise arranged, Kodak will ship your order from our > Rochester Distribution Center to your provided address via a common carrier > of Kodak's choice. Anticipated delivery will be five (5) working days after > the date of your order. When possible, expedited delivery is available at > your sole expense. > > In addition: > • "Will Call" service in the New York City area will no longer be > provided. > • Our Hollywood Distribution Facility will relocate to PRO-TEK Vaults, in > Burbank California. Limited pick-up capabilities will be available from that > location. > • Kodak's ShootSaver service will no longer be available. > > As we have done for over a century, Kodak continues to provide motion picture > products and support to filmmakers not only in the United States, but > worldwide. Should you have special needs please contact your Kodak Account > Manager or visit our website > www.kodak.com/go/motion. > > Thank you for your patience and support as we launch this new delivery > process. Everyone here at Kodak looks forward to working with you now and > into the future. > > > Sincerely, > > Bruce A. Berke > Manager Sales, Marketing & Administration > Kodak Entertainment Imaging > > > > > > Join us on Facebook > > Follow us on Twitter at Kodak_ShootFilm > > Watch us on YouTube > > > > > > Kodak Email Privacy Policy: > To change your email address or other contact information, please update your > profile. > If you do not wish to receive promotional emails from Kodak's Entertainment > Imaging Team, please unsubscribe. > The sender of this email is Kodak's Entertainment Imaging Team, 343 State > Street, Rochester, NY 14650. > > www.kodak.com/go/motion | 1.800.621.FILM for US&C > ©Kodak, 2013. Kodak is a trademark. >
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